When I try to open an image from Adobe Camera Raw by hitting the "OPEN" button it doesn't open in Photoshop Beta) anymore. Please advise.

Photoshop cannot open TIFFs without crashing — this needs engineering attention

I am a paying customer who currently cannot work because every TIFF I have tested opens in Camera Raw—even with TIFF handling disabled—and Photoshop crashes when I choose Open, Done, or Cancel. This affects both regular Photoshop and Photoshop Beta on my machine.

My configuration:

• Photoshop 27.10.0; Camera Raw 18.7, build 2743

• MacBook Pro, Apple M1, 16 GB memory

• macOS 15.7.5

My processor, memory, and operating system meet Adobe’s published Camera Raw requirements. Updates, reinstalls, preference resets, and the suggested TIFF-handling and GPU workarounds have not resolved this.

“It works on my computer” does not invalidate a reproducible failure on another supported configuration. A bug does not have to affect every installation to be a bug.

On September 15, an Adobe community manager acknowledged an investigation into Photoshop 27.10 unexpectedly routing TIFFs through Camera Raw despite TIFF handling being disabled. That acknowledgment concerns the TIFF-routing behavior; my additional failure is the crash when leaving Camera Raw.

Please escalate this to engineering and provide a tracking reference, an actionable workaround or verified compatible rollback, and a clear status on the fix. If you need a sample TIFF or diagnostic logs, specify exactly what to submit and where.

Opening a TIFF is basic functionality. I am paying for software that currently cannot perform it. Another round of generic reinstall advice is not an adequate response.

If you’re working with a beta, you may want to direct your question to the prerelease site. This question got posted in the Acrobat product support forum.

Hope this helps,

Randy