Hey, @bgd224433. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.
Try these things & let me know the outcomes:
Try to redownload the Neural filter library by going to this location on Windows: %appdata%\Roaming\Adobe\UXP\PluginsStorage\PHSP\24\Internal\https://adobe.ly/46W2vu9\PluginData Head here to learn more: https://adobe.ly/44H5cyC
Try Photoshop Beta from the Creative Cloud desktop app - the Neural filter models will be downloaded separately.