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CSCABA
Participating Frequently
March 14, 2021
Question

22.3 crashes when changing image size

  • March 14, 2021
  • 3 replies
  • 1440 views

22.3 has crashed three times on me today. Twice when attempting to change image size.  Crashed yesterday when opening 5 jpegs. Do I need to go to a previous level? Windows 10 at latest level.

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    3 replies

    T
    tessdallas
    Participant
    February 15, 2022

    My updated Photoshop crashes upon opening Image Size. Happening every time. I have uploaded most recent version already today. I cannot find help for this issue anywhere.

     

    TheDigitalDog
    TheDigitalDog
    Inspiring
    February 15, 2022
    quote

    My updated Photoshop crashes upon opening Image Size. Happening every time. I have uploaded most recent version already today. I cannot find help for this issue anywhere.

     


    By @tessdallas

    Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

    (Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

    This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

    Also: https://helpx.adobe.com/photoshop/using/preferences.html

    *To manually delete Photoshop preferences:
    Quit Photoshop.
    Navigate to Photoshop's Preferences folder:
    MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

    Note:
    The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    T
    tessdallas
    Participant
    February 15, 2022
    NO luck. Cannot get a response to the ALT CTL SHFT -- Tried reset
    Preferences on closing in Pref/General, and it did, but it did not help the
    problem of crashing when I access Image Size
    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    May 2, 2021

    Try resetting your prefs.

     

    Reset PrefsThoroughly (Mac)

    • Quit Illustrator (100% you must do this)
    • Finder >> Go (hold down option to show hidden) >> library 
    • Preferences>>   Adobe Photoshop 24 Settings (rename to Illustrator  24 Settings folder.old)
    • Preferences >> Adobe  >>AdobePhotoshop (rename to Adobe Illustrator.old)
    • Library- >> Caches >> com.adobe.Photoshop (rename to com.adobe.illustrator.old)
    • Library >> Application Support >> Adobe >> AdobePhotoshop 2X (rename to AdobePhotoshop 2X.old)

     

    Reset Prefs Thoroughly (windows):

    • Close all Adobe applications.
    • Go to Location : C:\Users\user\AppData\Roaming\Adobe
    • Rename AdobePhotoshop and AdobePhotoshop XX Settings folders to Adobe Illustrator.old and AdobePhotoshop XX Settings folders.old
    • Launch Illustrator from CC.

     

     

      C
      CSCABAAuthor
      Participating Frequently
      May 4, 2021
      Deleted suggested files. 22.3.1 just froze on me, then eventually abended again. Sign of perhaps recursive operation chewing up memory?? Same happened at 22.3
      Regressing back to 22.2 again. Have not experienced same problem at 22.2.
      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      March 14, 2021

      Your's is the forth report of issues with 22.3 I've seen.  Can you tell what operating syustem you are using to try and tie it down to OS etc.?  Thanks

      C
      CSCABAAuthor
      Participating Frequently
      March 14, 2021

      Hi!

      Had a better day today. I am running Windows 10, latest level, on an HP laptop. I have PS set to automatically submit error reports and I received feedback that my graphics driver is downlevel, hasn't been updated in a year. That is what the System Info reported. Actually, though, through research I determined that while the drivers for the Intel UHD Grapics 620 and Radeon 530 have not been updated lately, they are at the most recent level supported by HP for this laptop.

       

      I clicked off using graphic card and was able to do what I needed to do without any problems. I am relatively new to PS. I normally update my software close to new levels being released. Installed the latest and hit this graphics card issue for first time immediately. Tried to resize and poof! PS was gone.  Not a friendly way to indicate there is a problem, especially given info was logged to System Info prior to the abend.

       

      Was going to copy/paste a snippet from the System Info but when I just clicked on System Info, PS locked up, totally unresponsive, then within a few seconds disappeared. Done for today.

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