Skip to main content
S
SanKSte
Participating Frequently
March 3, 2020
Answered

A lot of bugs after the latest 2020 update (hand tool, color picker, selection tool etc)

  • March 3, 2020
  • 6 replies
  • 2744 views

After the latest Photoshop update I've began experiencing a lot of different bugs.
Never had problems with this before the update.

I usually have a lot of different files/canvases open at the same time. References, sketches, illustrations etc. The following bugs will happen on some canvases and some not. Sometimes they're so random I can't really figure out what's going on. Sometimes closing and re-opening Photoshop helps. Sometimes not.

- The hand tool jumps around. It doesn't move my canvas smoothly like before. It's completely useless and I'll have to use the scroll bars to navigate around instead.
- The zoom in/out tool won't work. Nothing happens.
- The selection tool doesn't make the selection I want it to make. It'll make random selections and I can't deselect it by clicking once on the canvas. I gotta right click > deselect.
- The color pick tool will not pick up colors. Sometimes it works sometimes not. Sometimes It'll pick up only greys (even though the color i tried to pick is purple).

Can I download the previous version? I really regret updating Photoshop. I don't have time to deal with bugs, I gotta finish my deadlines. 😛

I'm running Windows 10. I work with both mouse and a Wacom tablet.

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hi, 21.2.1 lists some freeze issues being adressed, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    6 replies

    O
    olafp50598200
    Participant
    July 30, 2021

    It's the same in After effects, crash a lot and the picker doesn't work

    😞

    R
    rsouzadesigner
    Participant
    July 7, 2020

    I also have a very similar problem.
    After using Photoshop for some time the pointer tool freezes and I can't change to the other one. It works again when you close Photoshop but sometimes not. I have 32GB of RAM and I reserve 80% for Photoshop so I don't think it's a computer problem. 

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    July 23, 2020

    Hi, 21.2.1 lists some freeze issues being adressed, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    B
    bloombergt
    Participant
    May 28, 2020

    i'm having the same issue .. it is making my work VERY difficult. Does it with wacom and mouse. 😞 

     

    3d_des2
    3d_des2
    Participant
    May 7, 2020

    I'm having a similar issue.

     

    I've a brand new machine and Adobe 2020.

    The Pan tool (using space bar) jumps back after I let go and I cannot navigate the canvas sorrectly. Also, Guidelines jump to the wrong spot - it's as thought the canvas coordinates are off. When I restart photoshop it works again. 

     

    This has happened every second day unfortunately.

     

     

     

     

     

    R
    RAFAEL SANTOS
    Participant
    November 29, 2020

    Olá, bom dia!! Estava passando pelo mesmo problema e tudo foi resolvido após desativar o uso de tinta do Windows, também no panel de configurações da minha Wacom, ativei a opção de forçar proporcões da tela. Até então o problema  não se apresentou mais e o que eu julgava ser um problema de desempenho da minha máquina, era apenas um bug de incompatibilidade de sistema. 

    Sulaco
    Sulaco
    Inspiring
    March 3, 2020

    This sounds a bit like the problems mentioned in this thread : https://community.adobe.com/t5/photoshop/cursor-problems-in-photoshop-2020-on-windows/m-p/10960040?page=1#M311612

    S
    SanKSteAuthor
    Participating Frequently
    March 3, 2020

    Yeah, seems somewhat familiar.
    The selection tool and the crop tool will make different selections than what I'm trying to make. They're impossible to use.
    Then i restart Photoshop and they work fine for a while.

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      March 3, 2020

      Hello, which update are you talking about? Ps21.1?

      Are you using the wintab text document fix with your Wacom?

      Did you try resetting the preferences?

      How are you zooming? with the tool, a shortcut? does it have a problem when there is only one document open?

      About the color picker: using the tool, or the shortcut? is there also an B&W document open? is a layer mask targeted?

       

      It is possible to install Ps 20 (Ps CC2019) from the CC application (other versions)

      S
      SanKSteAuthor
      Participating Frequently
      March 3, 2020

      Thanks for your reply!

      Yes, the 21.1 update.
      No, I don't have the wintab fix. I have however changed the Windows Ink settings so that those annoying circles stop appearing and my brush sensitivity is normal.
      No, I haven't tried to reset my preferences. I'll try that. If it doesn't work I'll reinstall the older version of PS.
      I usually use shortcuts for zooming and color picking - but they don't act normal neither with the tools or the shortcuts. No - there's no b & w document open. But, the layers that I've tried to colorpick are within a folder that has a mask. (but the mask is not selected).

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      March 3, 2020

      Ok, we'll need more info, which version of the wacom driver? is it the most recent one? did you try an older one?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices