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Participant
September 1, 2025
Question

A photohop's brush bug

  • September 1, 2025
  • 3 replies
  • 114 views

Hello Adobe Community, I'm Francesco and I use Photoshop quite a lot.

 

Since a few days ago I've faced a photoshop's brush bug that doesn't allow me to work as usual.To put it simply, when I use the brush tool its slider changes its look by  becoming the mouse's slider ( the white arrow),and from then it remains blocked and I cannot move it in any way. I would appreciate some help or piece of advice from everyone who has already experienced this issue, or can offer his/her help.

Thanks in advance.

 

 

[Mod: Reformatting for a better readability]

 

3 replies

AxelMatt
Community Expert
Community Expert
September 5, 2025

@Francesco33659442hw24  In the first linked document are all steps exact described, point-for-point.

 

Scroll down to the "Reset Photoshop preferences" section. There are three differatn ways to reset the preferences:

  • Using a keyboard shortcut on startup Photoshop
  • Using the Preferences dialog when Photoshop is running
  • Manually restoring your preferences 

 

All steps are described under the section.

 

quote

I am not able to do one of the described steps.Thanks in advance.                                                                       


By @Francesco33659442hw24

 

One which step do you have issues?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Participant
September 5, 2025

Hi  @AxelMatt .Thanks for having replied to my message.I just want to ask you something related to your response:could you  make a screen recording of each step that you have described in your response?I am not able to do one of the described steps.Thanks in advance.                                                                                                                                                                  I look forward to hearing from you soon                                                                                                                                      Francesco Spera

 

AxelMatt
Community Expert
Community Expert
September 1, 2025

In a first step you should try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

If this doesn't help, we need more informations about your system.

Which version of Photoshop do you use?

Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI