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Participant
October 3, 2020
Question

Access Code 4 Photoshop

  • October 3, 2020
  • 2 replies
  • 228 views

I'm trying to open up photoshop on my laptop but it asks me to verify my identity.  They say they send a code to my email but email code is never sent! 

I've tried:

- Resending code 

- Junk Mail folder

 

Please help. 

This topic has been closed for replies.

2 replies

Chuck Uebele
Community Expert
Community Expert
October 4, 2020

Make sure your adobe account has the correct email. Also sometimes some email services don't deliver those codes. My wife was having that problem with a credit card. She had to get a different email, like gmail. 

Mylenium
Legend
October 4, 2020

Contact support via web chat.

 

Mylenium