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jamiet2641223
Participant
June 10, 2024
Question

ACR Freezes when using Point Color while masking

  • June 10, 2024
  • 5 replies
  • 659 views

Hello all. 

My computer is around 60 days old and everytime for the last month or so, I go to use point color in ACR, it freezes and drives my memory usage up to 85-90%. There is an error that pops up, but it is just a small off center blank box. Sometimes it has words but it goes blank instantly, if it even shows up. Each click after the intial freeze results in a new error, and sometimes if the error box is showing up, a new error box. 

I cannot do anything after the freeze, I have to force it to quit.

 

I only have one plugin, Portraiture, and the Lumenzia panel loaded into PS at the moment.

Steps I've already tried:

 

Made sure everything is up to date software and driver wise

Uninstalling and reinstalling both bridge and photoshop

Restting the settings

Restarting

Turning off GPU settings (PS says my computer supports full acceleration)


System specs:

Processor Intel(R) Core(TM) i7-14700F, 2100 Mhz, 20 Core(s), 28 Logical Processor(s)
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product PRO B760-VC WIFI (MS-7D98)
Platform Role Desktop
Installed Physical Memory (RAM) 32.0 GB


Any help is appriciated! Thanks.

This topic has been closed for replies.

5 replies

J
jamiet2641223Author
Participant
June 18, 2024

After reformatting completely and starting with fresh settings all around, the error persists. 

    ouiouiphoto
    ouiouiphoto
    Known Participant
    June 11, 2024

    Hello. I have just tested.  I confirm this "Bug".  And another member of my community has the same. I have tested in LrC and there is no bug. So it is in CR.  I have sent the crash report. The crash is when i click here 

     

    .Sheepdog trying to help Lightroom and Photoshop beginners
      ouiouiphoto
      ouiouiphoto
      Known Participant
      June 11, 2024

      And the crash report 

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.9.0" build="20240516.r.573" source="Windows-Client" crashType="n/a">
      <time year="2024" month="6" day="11" hour="12" minute="59" second="59" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>
      <user guid="ef8e3bd7-c97a-47eb-b8a3-9cf23e15da63"/>
      <system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="65456" machine="AMD Ryzen 9 5900X 12-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3700 MHz" processorArchitecture="9"/>
      <gpu>
      <gpuinfo availability="Off Line" adapterCompatibility="LuminonCore" adapterRAM="" caption="LuminonCore IDDCX Adapter" description="LuminonCore IDDCX Adapter" driverDate="20181204000000.000000-000" driverVersion="1.0.2018.1204" videoModeDescription="" pnpDeviceID="LCI&#92;IDDCX&#92;1&#38;79F5D87&#38;0&#38;WHO_CARE" installedDisplayDrivers=""/>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4060 Ti" description="NVIDIA GeForce RTX 4060 Ti" driverDate="20240215000000.000000-000" driverVersion="31.0.15.5161" videoModeDescription="3840 x 2160 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2805&#38;SUBSYS_51741462&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
      </gpu>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000000161B406">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x000000000161B406" symbolname="CreateObject"/>
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      <stackStatement index="4" address="0x0000000002737E77" symbolname="zip_unchange_archive"/>
      <stackStatement index="5" address="0x00000000027375A2" symbolname="zip_unchange_archive"/>
      <stackStatement index="6" address="0x00000000016ABA43" symbolname="EntryFI"/>
      <stackStatement index="7" address="0x00000000027C5388" symbolname="zip_unchange_archive"/>
      <stackStatement index="8" address="0x00007FFAFD2B89A1" symbolname="DispatchMessageW"/>
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      <hbLogSessionDllStatus>

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      .Sheepdog trying to help Lightroom and Photoshop beginners
        J
        jamiet2641223Author
        Participant
        June 10, 2024

        Here are some screenshots

         

          J
          jamiet2641223Author
          Participant
          June 10, 2024

          This is the only version I have on my computer, was a clean install. 

          Derek Cross
          Community Expert
          Derek CrossCommunity Expert
          Community Expert
          June 10, 2024

          Consider using the Adobe Cleaner Tool to remove the current and previous versions of Photoshop, then doing a fresh install.
          https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

           

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