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K
KTPhotog
Participant
July 28, 2024
Question

ACR mask not detecting people

  • July 28, 2024
  • 1 reply
  • 395 views

I edit in Ps and use ACR as a filter - have been doing this for a long, long time with no issues. Now, it seems since the last Ps update to 25.11.0, when I go to ACR filter and select mask it is not detecting people. I reached out to Adobe support and they provided me a link to load another version of ACR, which seemed to work for a few edits, but now it's back to not detecting people. I am editing portraits, so there is nothing to cause confusion - a person and a white background, but cannot detect person 80% of the time.

Also I am noticing the remove tool in Ps is being glitchy. About 40% of the time it is leaving a grey or dark brown colored mark where I selected an item to be removed. No other layers are there at the time, just the one background layer.

The masks in LrC work perfectly, and it seems generative AI in Ps work fne as well.

So... any ideas on how to fix?

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 1, 2024

Hey, @KTPhotog. Welcome to the Photoshop Community. I'll move this to discussions for now & help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

In Photoshop, press & hold the CTRL + ALT key and go to Edit > Preferences > Camera Raw Preferences and select 'Yes' when prompted to reset Camera Raw preferences.

 

Let me know if the issue exists. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

    K
    KTPhotogAuthor
    Participant
    August 2, 2024
    I reset ACR preferences as instructed and it worked for one edit. As soon
    as I tried to edit the next photo it's right back to the same problem. ACR
    not able to detect people and in Ps the remove tool not working. I have
    attached the system info as requested.

    As a working photographer this is a serious problem in my busiest period
    and is causing major disruption to my workflow.

    Please advise ASAP.

    Thank you,
    Kevin.
    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    August 2, 2024
    quote
    I have attached the system info as requested.

    Please post in the Forum, attachmenst to email-replies don’t work. 

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