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Inspiring
March 6, 2023
Question

Activated fonts not showing up; where is Adobe Fonts in CC?

  • March 6, 2023
  • 2 replies
  • 1301 views

I've never had an issue with Adobe Fonts before, but now I have activated new fonts and they aren't showing up in any program despite restarting both them and the computer. I also can't find the Adobe Fonts app/icon in the Creative Cloud app like I always have in the past. Where is it, and why are my fonts not showing up despite being activated? Thanks!

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2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
March 6, 2023

Hi @Holton Recorder I noticed - you are missing tabs on your CC desktop app. Are you in an enterprise or teams managed environment? If so contact your Admin - it appears they did not setup storage or access to Fonts for you.

Inspiring
March 6, 2023

I am the admin. We have an account at the office, but we have less than 10 workers, and most of the workers are on computers still running CS3 (I know, it's terrible). So we got an account, and two of us used it because two computers can use the same license at the same time. Being a very small business, it's more cost-effective that way. But we recently had to upgrade another computer, which required us to get another license. That new license became a Business one rather than Personal. Honestly, the site was pretty confusing for us to comprehend. Plus we wanted to be able to use the same email address for the entire office. Like I said, less than 10 people here, so having everyone set up their own Adobe account would be pointless. It's just easier to share the way we've been doing. So I'm in the Business ID portion of the Adobe Account, but I see nowhere to change font permissions. But again, I'm the admin, and this hasn't been an issue until we had to get another license. So now I'm completely lost.

Kevin Stohlmeyer
Community Expert
Community Expert
March 6, 2023

Hi @Holton Recorder go to your Admin console and click the Support tab - you can get 1:1 support from Adobe. Sounds like you were converted to a Teams account, which may make more sense with 10 people to manage.

https://adminconsole.adobe.com/

 

Imaginerie
Community Expert
Community Expert
March 6, 2023

Hello!
Did you try the "manage fonts" section of the CC app? (if you have this section)
If you don't have it showing, can you post a screenshot of the whole interface?

 

PS: Sorry I forgot to tell that the screenshot you attached isn't showing for me (hence my question). But it's probably the system being slow...