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Amidol
Amidol
Participant
February 24, 2017
Answered

Activating CS5

  • February 24, 2017
  • 1 reply
  • 402 views

I purchased Photoshop 5 19 years ago. I upgraded to Photoshop 7, and then again to CS 3,and then again to Cs 5. I have the serial numbers from CS 3 in 2008 and CS 5 in 2011.I downloaded CS 5 this week, plugged in the serial number from my CS 5 upgrade and was unable to activate CS 5. I no longer have the serial number from my original purchase 19 years ago. All I did was purchase a new computer... am I stuck?

    This topic has been closed for replies.
    Correct answer Amidol

    John, I tried it again and it worked. Thank you so much for your help!

    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    February 24, 2017

    After installing CS5 and entering your CS5 upgrade serial number, you should be asked to enter the serial number from an earlier qualifying version.

    You then enter your CS3 upgrade serial number and CS5 should activate. You should not need any earlier serial numbers.

    Amidol
    AmidolAuthor
    Participant
    February 24, 2017

    I entered my CS5 Ser #, then my CS3 ser # and received the same message: Ser # valid but no qualified product found on this computer. Do I have to download CS 3 instead of 5?

    Amidol
    AmidolAuthorCorrect answer
    Participant
    February 24, 2017

    John, I tried it again and it worked. Thank you so much for your help!

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