Activation Issues

Question

Hi All  - Had to do a Desktop reset back to factory settings.  Photoshop and Lightroom installed on Desktop and Laptop only (2 computers in total)Open Photoshop and I'm informed by pop-up I've reached my device activation limit.  Pop-up lists 3 items - 1) Desktop with serial number. 2)Laptop. make MSI.  3)This Device - (not activated).  THIS DEVICE is the Desktop that has been reset.  How do I get around this?  Should I 'Sign out' of existing Desktop activation?  I'm assuming that if I do this then Adobe will pick up this 'new' device  (Reset Desktop) and activate it.  Yes/No?  Any help appreciated.Regards - Galena1

D Fosse · Accepted Answer

You'll be offered to deactivate one of the others. Just pick the ghost activation to deactivate and you'll be back in business.

I don't know why this happens, just a glitch of some sort, but I've seen it once or twice some time ago. It's not a problem since you can always deactivate any unit (real or "virtual") remotely, bringing your count down to 2.

EDIT: if your "reset" is an actual physical reinstall, then yes, you should obviously deactivate first to avoid this.

Ged_Traynor · Answer

Deleted, I think I misread the OP's question

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded