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Answered

Adding color swatch to Photoshop CC 2017 freezes program

Forum|Forum|8 years ago
May 4, 2017
23 replies
12166 views

Hello,

Everytime I try and add a color swatch to my library it freezes my photoshop. Its Photoshop CC 2017 and is fully up to date. Its really annoying and I often forget about it, because its not suppose to happen and it runs smoothly within other Adobe programs. Anyone know a fix for this? If not, they need to fix this asap because I end up losing a bunch of work.

Thanks!

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Correct answer Akash Sharma

Hi linziehunt

Have you checked for Graphics card drivers update on your ccomputer?

Please also add your comment and the required system on this ongoing discussion Photoshop: Froze when I added a color swatch to Libraries Panel | Photoshop Family Customer Community where our engineers are looking at this issue.

Thanks,

Akash

Show previous replies

kristenm1010

Participant

How is this still happening almost a year after the problem has been reported? AND you're going to raise your prices? At least give us a way to unlock the program without force quitting it...

N

newloops

Participating Frequently

What a ridiculous bug! Sort this out!

L

led_bet

Participant

This is still happening as of 3/5. Seriously, I just lost 3 hours of work due to a ****swatch.

C

christines6261898

Participant

I'm new to CC (hung on to my CS6 as long as I could) and now I'm having my first experience with this problem in CC2017. Horrible to see that a problem that has been reported for so long has not been fixed

A

Ajp101979

Participant

A video card Driver. Really. Adobe are thst Much at a loss for answers. maybe you cant figure out this issue get the stock.adobe site working more smoothly. Anyway. It seems to happen more when there is a new PS update available. But it especially annoying when the stupid CC App keeps trying to sync when I have disabled library syncing.

B

Best Deals Book

Participant

I am also having this issue - thank you for all the posts! I will take all of your suggestions until Adobe can fix this issue......

spanningo82705720

Participating Frequently

This is happening to me as well. Like others have mentioned, I unchecked 'Add to my current library', and this solved the freezing problem.

J

JohnCookScreenName

Participating Frequently

Yes...happening to me too - did in CC PS 2017 IS in CC PS 2018.

Pain in the butt when you are working fast and forget to remember the 'add to library' thing!

Still it's only £50 a month! What's that between self employed freelancer eh!!?

V

vivianj50222751

Participant

I had the same issue. But the workaround I've found for this is, when the box pops up for you to name the color swatch, make sure you uncheck the box where it says to save to libraries. And I'm also reminding myself to obsessively saving my files, since there seems to be no auto-recovery happening.