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Rolko
Jan 20, 2026 9:32 AM UTC
Question

Administrator meldet sich nicht !

Hallo zusammen.

Trotz gültiger Lizenz bis November 2026 wurde mein Zugang zu Photoshop Creative Cloud vom Administrator vorübergehend gesperrt. Desktop Einblendung.

Ich habe mich an den zuständigen Administrator gewandt und bekomme seit Tagen keine Rückmeldung.

Photoshop kann ich seit Tagen nicht mehr nutzen!

und habe bezahlt dafür....

Was tun ?

Danke für Ihre Hilfe.

Roland

4 replies

justlearn
Community Expert
justlearnCommunity Expert
Community Expert
Jan 20, 2026 10:19 AM UTC

@Rolko Question is this... if this is your work computer, then go walk to the IT department. That email may be bouncing around in cloud space... whoever that IT Guy is in your company.

If you bought Photoshop yourself, and installed it, then, you are the adminstrator. 

Do you have a legitimate subscription to Adobe? Or a used one?

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m
justlearn
Community Expert
justlearnCommunity Expert
Community Expert
Jan 20, 2026 9:56 AM UTC

@Rolko The adminstrator? Are you talking about your work colleague? Who's this adminstrator? If this is a work computer, go see the IT guy. Are you using the correct Adobe ID?

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m
RolkoAuthor
Jan 20, 2026 10:10 AM UTC
I don‘t know where my Administrator is.
I sent a Message from my Photoshop
Answer:
Ihr Administrator meldet sich bei Ihnen !
Keine Rückmeldung vom Administrator seit Tagen !
Was tun ?
Dankeschön für Ihre Hilfe
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jane-e
Community Expert
jane-eCommunity Expert
Community Expert
Jan 20, 2026 1:00 PM UTC
quote

I have contacted the responsible administrator and have not received any feedback for days.

By @Rolko

 

 

Do you have a managed plan such as Enterprise, Teams, or Education? Or did you purchase your plan as an individual?

Jane

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