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JAGO32732038ovn1
Participant
October 5, 2023
Question

Adobe all apps paid for but unable to access

  • October 5, 2023
  • 1 reply
  • 125 views

I have paid for Adobe all apps under my student email, but having been charged, my plan is not recognised both on the desktop and online. I have attempted everything, and all it says is that I haven't paid, even though I have a confirmation email that allows me to download apps but not use them. 

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    October 5, 2023

    Hey, @JAGO32732038ovn1. Welcome to the Photoshop Community. I've reviewed the account you signed in to the community with & found that you have 3 profiles (Personal & two associated to an enterprise) in your account. You have two active subscriptions.

     

    You can either use the enterprise log-in to access the subscriptions or use the personal profile to log in. Check here to get started with managing your Adobe profiles: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

     

    Thanks!

    Sameer K

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