Inspiring

Question

Adobe Crash Processor.exe locks files after exit

Forum|Forum|1 year ago
October 6, 2024
10 replies
3744 views

Googling has not helped and, while there is one post in the Adobe Community that presents EXACTLY my same issue, there was no assistance provided (link: https://community.adobe.com/t5/photoshop-ecosystem-discussions/adobe-crash-processor-exe-doesn-t-stop-after-i-exit-photoshop-and-it-locks-up-my-files-and-or-folder/m-p/14306961)

Every time I close Photoshop, I am unable to move or delete the file that I just closed. When I run PowerToys' File Locksmith, I can see the file is locked by Adobe Crash Processor.EXE. I end the Adobe Crash Processor.EXE process and my file is unlocked and can be manipulated. This happens EVERY time I close photoshop, even after ensuring I am updated to the most recent version.

Any assistance is appreciated. Thank you.

Windows

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C

curious_outfit3cf9

Participant

This appears to be a recurring Adobe Crash Processor issue rather than a problem with the individual files. Other users have reported that Adobe Crash Processor.exe remains running after Photoshop closes and keeps a handle open on files/folders, preventing them from being moved or deleted.

Since you've already confirmed that ending the process immediately releases the file, that strongly points to the Crash Processor being the process holding the file handle.

For now, a relatively safe workaround is to use Task Manager to end Adobe Crash Processor.exe after closing Photoshop. Microsoft PowerToys/File Locksmith can also confirm which process is holding the file.

I'd also report it to Adobe with your exact Photoshop version, Windows version, and Help > System Info output. Adobe staff have specifically requested that information from users experiencing this issue.

I wouldn't recommend deleting Adobe Crash Processor.exe itself, since that disables Adobe's crash-reporting functionality and may simply come back after an Adobe update.

If you're still experiencing it on the latest Photoshop version, it would be worth adding your configuration to the existing Adobe Community thread so Adobe can see how widespread the issue is.

jamicarter

Participant

I ran into something similar a while back. If Adobe Crash Processor.exe keeps holding the file after Photoshop closes, I'd try these steps:

Make sure Creative Cloud Desktop and Photoshop are both fully updated.
Disable any third-party plugins temporarily to see if one is causing the crash handler to stay active.
Sign out of Creative Cloud, restart your PC, and sign back in.
Try resetting Photoshop preferences (hold Ctrl + Alt + Shift while launching Photoshop).
If the issue persists, use Process Explorer from Microsoft Sysinternals to verify exactly which process is keeping the handle open and capture the details before ending the process manually.

If it's happening every single time on the latest version, it sounds more like a bug than a normal behavior. Hopefully Adobe can reproduce it.

M

marco_2875

Participant

I have the same problem with Photoshop and need to force close up to 4 Adobe Crash Processor processes everytime I want to delete a folder of files I used in PS. I guess you wold have to find out what crash exactly happens, but how do I know that?

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Urraco37

Inspiring

this bug doesn't happen to me with all the files, but it's quite annoying when it happens...

until adobe offers a good solution, I use this:
- open Run Windows (win+r)
- resmon.exe
- Associated Handles / Search Handles ( insert path folder or folder name )
- Right click / End Process for Adobe Crash Processor.exe or AcroCEF.exe

S

Shivani Somayajula

Participating Frequently

Hey there,

We're sorry for the trouble you're experiencing with Photoshop. We need more details. What version of Photoshop and Windows are you using? Did this ever happen with the previous version of Photoshop? Would you mind sharing a screenshot of the error?

We do not see any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://adobe.ly/3CtVrd2 That will help us diagnose the crash.

It may help if we could see your Photoshop System Info. Launch Photoshop, select Help >System Info and copy/paste the text into a reply.

If you want to terminate the Adobe Crash Processor manually, you can do so by following these steps:

Click the Apple icon in the upper-left corner of your screen (for macOS) or right-click the taskbar and select Task Manager (for Windows).
In macOS, choose Force Quit and select Adobe Crash Daemon from the list. In Windows, find the process in the Task Manager under the Processes tab.
Select the process and click End Task (Windows) or Force Quit (macOS).

Let us know how it goes,

Thanks,
Shivani

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Bobby Childs Jr.

Participant

This happens constantly with me as well, and has been happening consistently on every version of Photoshop on Windows 10 from 2023 forward. I already knew how to close the process manually, but found this post after a search for a more permanenet solution - a search which showed this has actually been reported numerous times. The processor is locking files when you open them and after closing them keeps their source folders from being manipulated until you manually kill the process; please produce a fix for this undesired and frustrating behavior.

This is the third set of files in a row: I open a TGA, perform an action, and then trying to move the folder when I'm done I get this until I close the crash processor:

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