Adobe CS 5.5 Activation / dezactivation

Forum|Forum|8 months ago
July 11, 2025
2 replies
658 views

Good morning. I installed Adobe CS 5.5 on a new computer and I'm getting a message that the program is already installed on two computers. This is partially true, but I've read that the activation servers for Adobe CS 5.5 are no longer working, so I'm wondering if this is true and if I deactivate the program on the old computer, will it work on the new one? Or is this message simply because the servers are down and if I deactivate on the old computer, will the program not work on either the old or the new one? I should add that in the customer panel, under Products, I have the CS 5.5 package registered, but only one device is listed under active Devices, not two. This is likely because the internet on one of the old computers hasn't been working for a while. Hence, I'm concerned that deactivating on this computer without internet might not work, and I still won't be able to use it on either the old or the new one.

Windows

Ged_Traynor

Community Expert

@ukimalin activation servers for CS5 and above are still live

https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK

D Fosse

Community Expert

If you can still deactivate one of the old installations, you should be able to activate the new one.

Yes, you need internet to deactivate. But maybe you can connect up a phone through USB? Most phones should have an option for internet sharing. That's what I do when travelling.

Adobe used to reset activation counts if you could no longer access the old machine, but they no longer do that. So the only way now is to deactivate one, then activate the other. There's no extension to the two allowed activations.

ukimalinAuthor

Participant

Ok (connecting to the internet old laptop is not a problem) but why in my profile, in "activated devices" i see only one device ( MS surface) ? Over last 3 years i used Adobe only on this device. This device I dont wont to deactivate so this one (MS surface) needs to stay. Now i have new device (Lenovo) and i want to use Adobe on Lenovo and Ms Surface. Over past few years i changed 2-3 times computer. I had standard computer (i am preety sure i deactivate on it whe i switched to laptop few years ago), and two laptops (dell and asus). Asus is the oldest one, with adobe but isnt used and no internet connection, but Dell is dead, didtn deactivate it and cannot deactivate adobe on it because is dead (but i have SSD from it, but it wont help i think?) and i think Dell is the one that "keeps" activation. So i am afraid that when i deactivate on ASUS it wont help. Shouldn't both devices with an activated license be listed in the account? I know it's a bit confusing and I apologize for the chaos, but it is what it is 🙂

Ged_Traynor

Community Expert

You can't manage your activations for CS products from your Adobe account, it needs to be done from the help menu in Photoshop itself

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