Participant

Question

Adobe does not run on windows

Forum|Forum|5 years ago
January 28, 2021
5 replies
813 views

How to fix the issue seen on screenshot

This topic has been closed for replies.

D Fosse

Community Expert

That's a fairly old CPU - does it support SSE4.2? This is a new requirement in PS version 22.

davescm

Community Expert

I'm afaid I'm stumped on this one 😞

In your situation I would remove the Photoshop installation and the CC desktop app. Run the Adobe CC cleaner tool, then reinstall the CC desktop app and reinstall Photoshop.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Dave

L

L5CC1

Participant

Hi

Just did all of that and now i get another error
I searched for the DLL and all of them are just present in the install folder. I am done and give it up. Time to refund and go for an better solution

davescm

Community Expert

Scroll down the page below for that error :

https://helpx.adobe.com/uk/photoshop/kb/known-issues.html

v22.x requires your processor to support SSE4.2 you can check for that in an older version of Photoshop, as shown in the linked article, or using CPU-Z (free just google for it))

Dave

davescm

Community Expert

Any chance you are using a Long Term Servicing Channel (LTSC) version of Windows 10 Enterprise ?

From Adobe system requirements : "Windows 10 (64-bit) version 1809 or later; LTSC versions are not supported"

https://helpx.adobe.com/uk/photoshop/system-requirements.html

Dave

L

L5CC1

Participant

Hi

I lost access to my email so needed a new account. I am not using any other version then Enterprise.

20H2

Semi-Annual Channel

2020-10-20

19042.746

2021-01-12

2022-05-10

2023-05-09

This is the version i recently updated too

L

L5CC1

Participant

This is the version i updated from

1909

Semi-Annual Channel

2019-11-12

18363.1350

2021-01-21

2021-05-11

2022-05-10

jane-e

Community Expert

If you are not sure how to find this, go to Settings > System > About. Look under the "Device specifications" heading and it will tell you to the right of "System type".