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Inspiring
April 12, 2024
Question

Adobe Forcing me to update from 2024? How do I stop this popup?

  • April 12, 2024
  • 16 replies
  • 16293 views

Photoshop 2024 is dead in the water for me.

If I open it and work on a file, it gets completely stuck after 30 seconds or so. Showing my desktop reveals a garbage little popup that insits I update to the current version. "Your device is running an old version of Adobe Photoshop. Update to the current version to enjoy etc." See attached.

I just updated PS 2024 to v.25.12 today in hopes that would solve the issue. Nope. Apparently, Adobe allows me to update my version of 2024...but not use it?

I do not want to run 2025 yet. It's 2 weeks old, and I've been burned way too many times before by brand new releases (after 30 years using PS, I know better.)

How do I stop this popup from interfering with my job?

 

16 replies

Fine Art P
Inspiring
March 11, 2025

I'm still getting this too on my travel laptop (Mac Intel i7). It also freezes Photoshop when it pops up. When I click "update", nothing happens. I then have to force quit. At any rate, I don't expect Adobe is going to change this behavior.

AuroraPenticton
Inspiring
May 21, 2025

I haven't had this happen in a couple of months, but then just now I got the message in Illustrator 2024.

Participant
March 5, 2025

 This is one of the most annoying pop-ups in Photoshop ever!

I have the latest version [v 26.4.1] andd still it disrupts my work as it pops up suggesting that I should update Photoshop!

But when I open the Creative Cloud app and search for updates, it says that there are none andd I have the latest version! 

 

 Really Adobe? 

Please fix this immediately. 

 

 

Participating Frequently
February 13, 2025

Hi,

 

I'm using Photoshop 25.6.0 and after updating Creative Cloud, I am now getting the following pop-up that is appearing frequently, and even in the middle of a work session (completely wrecking my creative flow when painting). This is completely unacceptable for a product I am paying for. I know which verson I'm on and I don't want to update because of.. reasons.

 

Why is there no checkbox to never show it again? I've set all of my notifications to off in Creative Cloud - including in-app notifications - why isn't that being respected? It sometimes feels like you actually want your customers to switch products.

 

 

 

 

 

Participant
February 12, 2025

The only solution I have found is to open photoshop whilst offline and connect to the internet after, so far so good!

Known Participant
February 10, 2025

This window is not closeable and renders old photoshop versions unusable:


I'm very aware of the software version I'm on, and am using it intentionally. This started popping up this morning after CC Update and now I cannot close it. I am on Rural Internet and cannot just update Photoshop every single time there's a release. This needs to stop. It pops up every time the application is opened (WIN 10) and cannot be closed (close button does not work or the window re-opens itself).

In fact, because this window has focus I can't even close the application in order to stop this. I have to close Photoshop via the Task Mamanger because this renders the whole application stuck in this state.

This also pops up randomly: It's not that this opens on startup, but randomly appears mid-work. So as I am halfway through a project this will open and force me to close the work mid-way through, losing all progress.

Please remove this useless popup that prevents you from using the last-most-recent version, this is insane.

UPDATE: A second window now has NO CLOSE BUTTON AT ALL and the only way out of this is to update immediatelty, rendering the currently-installed application totally unusable.

 

Known Participant
February 11, 2025

Second update on this. FYI this also occurs in most recent version of PS. So even after updating this does not get rid of the window, if you have a second install of an older version on CC it will STILL pop up even if you have the most recent version of PS open.

Very problematic popup that needs to be removed entirely.

Participant
February 10, 2025

This has just happened to me as well. PS 2024 is stable for me, and I don't want to use 2025. Plenty of people are using older versions not just because of preference but because they don't want to break workflows. Adobe is becoming more and more hostile towards their users, and it's a shame; I've been an Adobe loyalist for a long time, but this sort of cynical and hostile treatment is making me investigate alternatives, and I know I am not the only one.

Now if you'll excuse me, I'm about to install the Affinity software I just purchased.

Participant
February 5, 2025

Could anyone help me with this issue?
Please see the attached. There is a popup that always shows every time I start the photoshop.

 

Thank you for your all help.

Participant
February 5, 2025

So are there any solution for this problem?

Participating Frequently
February 5, 2025

Came here to find a solution too. It comes up multple times a day. My computer wont handle the 2025 verison. I paid for both computer and 2024 software so just Adobe should just us deliver the work for our cleints without coinstnat nagging. @Adobe please use a dont show again prompt. 

Participant
February 5, 2025

I'm having the same problem. Only started tonight for me - I was using program fine up to yesterday. If you disconnect from the web the alert doesnt pop up and you can work away. Once you reconnect it will pop up again. Very annoying...

charmander4444
Participating Frequently
December 23, 2024

How do  I stop this <profanity removed> pop up telling me to upgrade to a new version? It's cost me $$$ because it stops my automations and droplets from running. Beyond frustrating, who <profanity removed> thought this was a good idea? Corporate greed?

Participating Frequently
December 24, 2024

Hey there, 

 

We're sorry for the pop-up issue in Photoshop. We have shared this with the product team. I am merging this thread with an ongoing discussion with a similar issue. 

 

We need more details to help you. What version of Photoshop and Windows are you using?  

 

 

Thanks, 

Shivani 

charmander4444
Participating Frequently
December 30, 2024

Windows 11 - 64bit - 10.0 - Build 2100

PS - 26.1.0

 

Really shouldn't have much to do with that, nobody wants your ransomeware pop ups