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Participant
March 31, 2025
Question

Adobe photoshoop crashing using remove tools or quick selection

  • March 31, 2025
  • 2 replies
  • 138 views

Good Afternoon Everyone,

 

I been having issue with my photoshop after updating it to the last version 

every time I try to use my remove tool or quick selection it just crash and it pop out a report window 

does anyone know what do I have to do to fix that isssue ?

 

I have a Dell Microsoft 11 pro.

 

Thank you.

2 replies

nikunj.m
Legend
April 1, 2025

Hi, if you continue to experience the same behavior after resetting the preferences as Ged suggested, please go to the Help menu in Photoshop, then System info and copy the text. You can share the text with us as a reply or paste it in a text file and share the file with us. 


Thanks,
Nikunj

Ged_Traynor
Community Expert
Community Expert
April 1, 2025

@kenia98A6 try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html