Participant

Question

Adobe Photoshop 2021 22.1 update keeps crashing on Mac running Big Sur. Help!

Forum|Forum|5 years ago
December 15, 2020
10 replies
3419 views

My mac has always run like a charm and had absolutely 0 issues. It is the best computer I ever had. I keep if free of junk and have not installed any microspft programs or antivirus, since I mostly use it for picture editing. It runs like a rocket. It is now running Big Sur and no problems.

A few days ago I updated to Photoshop 22.1. since then, every single time that I try to open a raw file (DNG, NEF, RAF) with photoshop, camera raw will freeze after I try to adjust any of the sliders. Then the whole computer freezes, completely unresponsive, and after a few minutes it shuts down by itself. It happens every time I try, with multiple files, it is not a corrupt image file.

When the computer comes back on, or I press the start button, it reboots, then Adobe reopens, and both the keyboard and the mouse have problems connecting with the mac. It takes fiddling with connecting the keyboard and mouse to the USB cable to reconnect mouse and keyboard. have never seen something like this!

Because of the way the computer crashes, I cannot generate a report for Adobe.

I have tried uninstalling and installing Photoshop again, and even went back to the previous version (22.01), and the problems persist.

I then manually deleted every single adobe program/folders except creative cloud, then restored them from my time machine backup from prior to the update. Everything works like before! However, Creative Cloud does not know that Photoshop and the other Adobe programs are installed, it thinks I have not installed any. Ultimately this is not the definitive solution because Creative Cloud will never offer me any update, not knowing that the programs are installed.

If try to install again from Creative Cloud, over the time machine restored program, problems come back exactly the same, even if I install the the version that was working fine before this update (22.01).

I also tried to repair creative cloud, reinstalled photoshop, and problems are still there.

This is insane and hopefully someone can help.

Alberto

This topic has been closed for replies.

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geoffreyt97874885

Participant

This is still an issue as of May 2010

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Challenges Unlimited

Participating Frequently

I've had nothing but trouble with Adobe software as of late. From initial installation, to infrequent random crashes with no recovery option resulting in many hours of lost work, to the program simple crashing instantly when attemption to open a simple JPEG file. Looking elsewhere for alternatives. I don't understand, back in the day the program was rock solid on Mac, now its a matter of when, not if, the program will crash.

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T U A R I

Participant

SOLVED: https://download.adobe.com/pub/adobe/photoshop/cameraraw/mac/12.x/CameraRaw_12_4.dmg

I had exactly the same issues with Camera Raw / Photoshop. Chatted with Adobe and just had to run this installer. Now everything back to normal, no crashing / freezing anymore. Hope this will work for you too!

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Alice98C6

Participant

I had the same issue, was finding it so frustrating I almost bought a new desktop computer thinking it must be the problem!

This installer worked for me, its all running smoothly again.

Thank you!!

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2001bc

Participating Frequently

I'm having the same issues right after installing the newest Photoshop. HOWEVER, I'm still on Mojave 10.14.6.

It locks up when working with raw images.

2

2001bc

Participating Frequently

I'm having the same issues right after installing the newest Photoshop. HOWEVER, I'm still on Mojave 10.14.6.

It locks up when working with raw images. This is bad.

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gibbsbj

Participant

I have exactly the same issue on both my iMac and MacBook Pro, reinstalled CC 2021, tested HW, GPU! There must many other people feeling as fristrated but I have yet see anything on Adobe site that acknowledges there is a problem, question is only Mac and Big Sur that have this issue?

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tmccoy09

Participant

Ok I felt insane until I read this. The exact same thing has been happening to me, even the trackpad and keyboard connection which is incredibly frustrating. Going to follow this thread and avoid camera raw until this bug gets worked out.

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Pictoo_MR

Participant

Same here...

timr40796345

Participant

I've been having the same issue with Adobe RAW and Lightroom. I can't edit a single image and nothing I do fixes it. I think I'm about ready to dump by adobe subscription and move to other software that is less buggy and problematic. Its untenable at this point as there doesnt' seem to be a solution and Adobe doesn't care.