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Spino27
Participant
February 19, 2025
Answered

“Adobe Photoshop 2025” can’t be opened - error message

  • February 19, 2025
  • 4 replies
  • 3359 views
I ran some updates on my iMac (2020), updated the OS to Sequoia 15.3.1, and updated Photoshop 2025 to version 26.3.
 
Then when I click to open I get the error “Adobe Photoshop 2025” can’t be opened 
 
When I checked CreativeCloud, it randomly said i hadn't got Photoshop installed at all? I installed it, but it looks like a clean intall, I've lost all my preferences, workspaces etc. What is going on?
Correct answer Robert37908201d1rs

Went through Creative Cloud (which I don't normally use) and re-installed Photoshop from there.  Now it works.  It looks like there's been an update.

4 replies

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Robert37908201d1rs
Participant
August 1, 2025

I'm getting the same error message, suddenly.  I had been using Photoshop just fine until just now.  I paid for it just over 2 weeks ago.

R
Robert37908201d1rsCorrect answer
Participant
August 1, 2025

Went through Creative Cloud (which I don't normally use) and re-installed Photoshop from there.  Now it works.  It looks like there's been an update.

    MoritzRichard
    MoritzRichard
    Participant
    April 3, 2025

    Same Story.. wouldn´t open out if a sudde, despite it worked before. Did anybody from @13409279  get onto this. Looks like a major error!

    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    April 3, 2025

    Hey Everyone, 

    @????????_9026 have you tried uninstalling and reinstalling Creative Cloud? Here is more information on how to do that: https://adobe.ly/44dUYYr

    @Roderick33755817gi3a, can you clarify what preferences you're looking for? 

    @MoritzRichard, please try uninstalling and reinstalling Photoshop. Here is a step-by-step guide: https://adobe.ly/4ckhaCb

    Let me know if this helps. 


    ^CM

    ?
    ????????_9026
    Participant
    March 28, 2025

    I have the same issue but cant even open the Creative Cloud!! What should I do?

    R
    Roderick33755817gi3a
    Participant
    April 2, 2025

    Having the same issue and i can't find Adobe in the preferences.... very concerned.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    February 20, 2025

    Hey, @Spino27. Welcome to the Photoshop Community. I'll help you figure this out. 

    Was Photoshop work and close normally before the updates? Did it close usually before you updated the macOS? 

     

    You can go to the location of the preference folder mentioned below and restore preferences manually if the previous folder does exist. https://adobe.ly/3CZiwFj
    macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.
    Library > Preferences > Adobe Photoshop [version] Settings


    Let me know if it helps. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

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