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Roni Laukkarinen
Participant
Nov 11, 2013 2:10 PM UTC
Question

Adobe Photoshop CC lags on Macbook Pro when moving layer content around

Hi,

We just bought new Macbook Pro laptops last Friday and also got Adobe Photoshop CC and Adobe Illustrator CC. Everything works pretty fine, except moving layer content eg. images or fonts around is a bit behind, slow/laggy, without any apparent reason.

This happens despite external screen connected or not. It also happens with or without power adapter connected. We have brand new Mac OS Mavericks and 16GB RAM so performance should not be a problem.

I hope you can help out, we are a digital agency and do a lot of graphical work. Thanks in advance.

Some information (translated from Finnish system info):

Model name:          MacBook Pro

Model:          MacBookPro11,1

Processor:          Intel Core i5

Processor speed:          2,4 GHz

Processor amount:          1

Core amount:          2

L2-memory per core:          256 kt

L3-memory:          3 Mt

RAM:          16 GB

Graphics/Screens:

Intel Iris:

  Chip model: Intel Iris

  Type:          GPU

  Internal

  VRAM (total):          1024 Mt

  Intel (0x8086)

  0x0a2e

  0x0009

Color-LCD:

  Retina-LCD

  2560 x 1600

  Retina:          Yes

  32-bit color (ARGB8888)

  Mirroring: Off

  Online:          Yes

  Internal:          Yes

Acer V243PWL:

  1920 x 1200 @ 59 Hz

  32-bit color (ARGB8888)

  DisplayPort

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    32 replies

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    thebrickbear
    thebrickbear
    Participant
    Sep 3, 2015 9:11 PM UTC

    rMBP 2015 13" Base model + 16 GB RAM

    Lightroom for me is fine but Photoshop, Muse, AE, Illustrator all have the same lag problem. Not sure if this is associated with the 6100 card or not. Finder icon scroll also lags too.

    When I drag to pick color, lag.

    My old PC works like a charm. Albeit the CC 2014.

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    qral
    qral
    Participant
    Sep 2, 2015 3:47 PM UTC

    Same extremely sloppy response problem here:

    Mac Pro (Late 2013)

    3,5 GHz 6-Core Intel Xeon E5

    OSX 10.10.5


    Illustrator working fine but making Photoshop almost unusable!

    :-(

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    HardShock
    Participant
    Aug 31, 2015 5:46 PM UTC

    Hi I have the same problem with my AMD R9 m320x Macbook pro 15 inc (2015)

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    bartoszb9542087
    Participant
    Nov 3, 2015 1:00 PM UTC

    Hi HardShock, I already ordered this MacBook with hope to never experience this lag problems again ...

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    Nojan
    Nojan
    Participant
    May 11, 2015 1:46 PM UTC

    I have the same problem. Will CUDA driver provided by Nvidia resolve this issue by any chance?

    NVIDIA DRIVERS Quadro & GeForce Mac OS X Driver Release 343.01.01

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    Dabatross
    Dabatross
    Known Participant
    Jun 14, 2015 6:10 PM UTC

    still having the same issue, have contacted adobe support multiple times about it and no fix, im considering using other programs instead from now on

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    rafolanfranco
    rafolanfranco
    Participant
    Mar 12, 2015 8:01 PM UTC

    Same problem here. Photoshop CC lags constantly in my 16gig  new Mac Book pro than the PS5 version in my 8gig iMac. Please let me know if there is any solution. Im thinking of moving back the PS5 versión in my Mac Book to see if it works better.

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      Dabatross
      Dabatross
      Known Participant
      Mar 14, 2015 4:40 PM UTC

      i already tried going back to the trial version of CS5 and it had the same problem. not sure whats going on with it. the last version of OSX i tried before yosemite/mavericks was lion and i dont remember having these problems. maybe the video drivers got screwed up in mavericks or mountain lion and was never fixed even in the release of yosemite. i dont know if this is the correct term but i think its called "redraw" where when you drag layer content around, or if you use the hand tool and move around the window, its choppy and not smooth. its like it moves in little fragments versus a smooth gradient.

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      Dabatross
      Dabatross
      Known Participant
      Jan 31, 2015 8:20 PM UTC

      i cant believe this problem is still happening. same exact issue here. photoshop cs6 and CC run poorly on my macbook but run smooth on windows 7 on the same exact hardware, macbook pro 2.5ghz core i5, 16gb ram and intel hd 4000. ive talked with applecare about this, adobe support (who hasn't called me back twice now) and no response on how to fix this. its absolutely ridiculous that we are having to go through this much trouble to get this problem fixed. ive brought it up over 5 times now and no solution except for the usual suggestions (turn off hardware acceleration, delete your preferences, yada yada). same hardware, mac osx photoshop cc lags, windows photoshop runs fine.. something is wrong with the mac version of photoshop cs6 and CC adobe please fix this as soon as possible.

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        JakubLang
        Participant
        Feb 2, 2015 4:59 PM UTC

        I have W8.1 and same problem.. Its not only Mac version of PS..

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        aleclikewhales
        Participant
        Jun 4, 2014 11:04 PM UTC

        I am getting this same issue - with a late 2013 15in with the top spec graphics chip and CPU.

        I tend to run on the highest display setting (1920x1080).

        I only get this lag when i am using the machine as a laptop. (Mind you I don't allow for graphics switching so i am always using the most powerful GPU)

        I however i don't get this when i am driving an external screen (3 in fact)  30inc Apple display, 27in thunderbolt display and one little samsung with the laptop in clamshell mode.

        I am guessing that the issue is related to CC when used with a retina display.

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          JakubLang
          Participant
          Jan 23, 2015 12:14 AM UTC

          Any solutions??? Same problem with my Nvidia GTX980..

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          ClauArt
          Participant
          Feb 28, 2014 10:40 AM UTC

          Hi, I bought the latest Mac Book Pro retina 15" (the most powerful available) and I had got the same problems: layer lagging.

          I found the bug (for me): Photoshop move layer slowly and lagging layer folders. I tried moving the same objects selecting every layer (not subfolders) inside the folder and they move quickly!

          So... is the bug in photoshop layer folders?

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            christina.rose.brown
            Participant
            Nov 17, 2013 7:34 PM UTC

            I'm having the same issues. Same spec machine. Photoshop CC.

            The slowdown and lags are driving me crazy. I got better performance from my 7 year old iMac.

            The MacBook is pretty much out-of-the-box. Hardly any other installs apart from a suite of CC apps.

            Glad to know I'm not the only one. Any tips to improve performance gratefully received!

            Thanks

            Christina

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              Anonymous
              Nov 17, 2013 7:42 PM UTC

              Most likely it is the video card/driver.  If you have same setup looks like an onboard Intel Iris. Do not know anything about this chip.   Discrete cards are far superior generally.

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              christina.rose.brown
              Participant
              Nov 17, 2013 8:03 PM UTC

              Thanks for your response. It's frustrating because I invested a lot of money into a system I thought would be more than adequate for print and web design work. I've run photoshop on non-pro macbooks over the years and not experienced this kind of slowdown. It's the highest spec machine I can afford bit it seems it's not enough for the demands of Photoshop CC?

              Other apps seem to fly on this machine. Photoshop chugs. I guess I'll just struggle on until either Adobe or Apple come up with a solution.

              Is there an effective way to raise this issue with Adobe devlopers? Or am I doing it? (newbie question - i know!)

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