Adobe Photoshop Compatibility

Forum|Forum|5 years ago
March 27, 2020
3 replies
1409 views

I am having an issue with my newly installed Photoshop. I just downloaded it to my Acer Nitro 5 and if i try to do full screen it shows a crashed screen and the minimized screen doesn't show the menu selections, or any of my tools. I verified and everthing looks ok with my laptop compatibilty and Windows Compatibility. THis is technically a gaming laptop but everthing should be fine.... Reallly need this to work because it got to much to work on..... tried uninstalling and installing again and same thing is still happening.... Please!! Any help is welcome!! Here are my laptop specifications:

Amd Ryzen 5 2500U quad-core processor (Up to 3 6GHz) | 8GB DDR4 Memory | 1TB 7200Rpm SATA hard drive
15 6" Full HD (1920 x 1080) widescreen LED-backlit IPS display | AMD Radeon RX 560x with 4 GB of dedicated GDDR5 VRAM
802 11AC Wi-Fi | iron-red backlit keyboard | up to 5 hours Battery Life
1 - USB Type-C port USB 3 1 Gen 1 (up to 5 Gaps) 1 - USB 3 0 port (featuring Power-off charging) 2 - USB 2 0 Ports 1 - HDMI 2 0 port with HDCP support
Windows 10 Home

L

lm_08

Participant

have you fixed it? im interested in buying the exact same model pc and this is making me rethink...

Ged_Traynor

Community Expert

@lm_08 you're replying to a 5-year-old thread, I would look at the recommended system requirements here

https://helpx.adobe.com/photoshop/system-requirements.html

Wilder.Bolaños

Community Expert

Hi there,

Try updating in Windows, in Windows Update and also go to Creative Cloud Desktop and check for updates.

Also check the GPU driver, maybe it can be in an earlier version.

I could tell you that 8Gb is very little for Adobe, today we recommend having at least 16.

https://helpx.adobe.com/photoshop/system-requirements.html

It is a good machine, it should not be bothering, check this again to see. Also the compactness of the card and if in preferences this performance is enabled by GPU.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Cheers,

WbolanosCo

JJMack

Community Expert

Are all the Windows Updates installed and all the Photoshop updated inestalled and is your displays adapter device driver the latest version available from AMD for your AMD Radeon RX 560x . If not Update all your software. If all is Updated Post you (Windows or Adobe) Crash report details and also post your Photoshop CC menu Help>System Info data.

JJMack

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