A

Anonymous

Answered

Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)

Forum|Forum|15 years ago
May 7, 2010
27 replies
158476 views

I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".

I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.

Over the course of the last day, I have reformatted my computer, and reinstalled Windows twice. I have reinstalled the CS5 Master Suite more times than I can remember. I have also downloaded and installed the latest video card drivers from Nvidia.

I continue to have the same problem every time I try to open any of the programs in the CS5 suite.

The only time I have come close to getting it to work was immediately after installing the new Nvidia drivers, before restarting my computer. I was able to open it one time without it crashing, Once I restarted my computer, Photoshop continued to give me the same error every time I try to open it.

I have no other software installed on my computer. It is a brand new installation of Windows 7.

I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).

As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.

Thanks,

Trevor

This topic has been closed for replies.

Correct answer GJWS

My scenario and history:

Windows Vista Ultimate and now Windows 7 Ultimate

NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.

2 x Xeon 5160 (so total 4 cores)

24Gb RAM

PS CS 4 or 5

4 monitors - - yep it is the 4 monitor thing.

Fails everytime as you describe.

Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.

A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5

Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)

Locate File:

ScriptingSupport.8li

Disable this extension by renaming the file with a tilde in front of the file name. Thus:

~ScriptingSupport.8li

Start Photoshop - it works and is mainly functional.

The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.

ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

Show previous replies

S

Static_Jak

Participant

I was having the same problem but I figured why it wasn't working for me. My Wacom Tablet. Cintiq 12WX to be exact. First thing I do is uninstall it and once I did that and tried CS5 64bit, it worked perfectly. But then came the headache.

I tried reinstalling my Tablet which worked and 64bit was still working but my prefernce controls for my tablet stopped working. Which I need to set up and calibrate my tablet correctetly. So I go and look up the list of drivers and found 4 on Wacoms site. First one didn't sort the problem but the next one did. But then 64bit stopped working again. Tried the other drivers and led to the same problem.

Ever have one of those days were nothing goes to plan?

H

Hudechrome-sd9sPI

Participating Frequently

Yeah. That's why I don't like to plan!

A

Atroa

Participant

I have a similar problem. I receive the error "photoshop cs5 has stopped working" upon closing the photoshop CS5 program. However it will only happens if i open a PSD. If i simply open the program, do nothing, then close it, it will close without error.

i am not using a tablet.

A

Anonymous

FYI ... my issue with Premiere Pro CS5 was resolved when I did a clean reinstall of Windows 7, resintalled Production Premium CS5 without installing McAffee security software. Word is McAffee can create a lot of issues with Adobe software.

Sara

A

Anonymous

I do not have a tablet.

I also do not have any antivirus software (don't tell my I.T. department ).

I have done two clean installs of Windows 7.

I am pretty sure my issue is related to the multiple monitors, as it does work when I disconnect three of them and just use one monitor. It will continue working after I reconnect the monitors too, as long as I don't try to close the program and reopen it.

C

celalbebek

Participant

Wacoom intous 4 drivers cousing to stop photoshop cs5 64 bit if you uninstall driver it is working

1

1sandman

Participant

Ok, I was just wondering as I have (had) the same problem. It was due to the newest Wacom drivers for Win7 x64. Photoshop cs5 , Cs4 Lightroom 2.7 and Lightroom 3 beta 64 bit versions will not work! 32 bit versions work just fine. I removed newest drivers and installed ver 6.1.2-5 and now all my win 7 x64 photoshop,lightroom work just fine.

A

Anonymous

I am having the same problem with Premiere PROCS5. When I launch Premiere Pro CS5 I receive a message "Adobe Premiere Pro CS5 has stopped working." The problem is occuring repeatedly.

I am running Windows 7 (64bit) on a Dell Vostro 420 with Core2 Quad 8200 / 2.33 GHz processor, 4GB RAM. I have a 256MB ATI Radeon HD 3450 graphics card.

If I restart my computer, I am able to open Premiere PRO CS5 successfully one time - but once closed, if I try to repoen it, I receive the message and cannot open until the computer is restarted.

Hoping my experience may help Adobe with troubleshooting... any ideas?

Sara

A

Anonymous

I have now tried the following Nvidia drivers without success:

197.57

197.45

197.13

196.21

195.62

191.07

190.62

190.38

186.18

185.85

I can't afford to spend any more time on this problem right now. I am going to have to table this and wait for a new driver from Nvidia, or a patch from Adobe.

Thank you to everyone for the suggestions.

1

1sandman

Participant

Do you have a Wacom tablet by chance?

T

TandemBob

Participating Frequently

Try and roll back your new Nvidia driver. I got the BSOD when I installed the latest driver. Went back to the previous driver and no problems. Lot of comments on this forum about the Nvidia driver.

A

Anonymous

You can ask your friends what Nvidia driver set they are using. That may help.

A

Anonymous

If I remember reading correctly the PS CS5 support requirements does not support SLI. Try turning off SLI.

A

Anonymous

Thanks for the suggestion. I double checked my settings and I do not have SLI enalbed. I don't think I can enable it, even if I wanted to, as I have two monitors plugged into each video card.

While on the phone with technical support, we were able to get Photoshop to open by unplugging three of my four monitors. But as soon as I went back to four monitors, it started crashing again.

The technical support representative advised me that this is a known bug with CS5, per his supervisor. He said that I will have to unplug three of my monitors every time I want to use a CS5 product, until Adobe is able to find a fix for the issue.

This is a less than ideal solution, but I can work with it for a while as long as a fix truly is coming. I plan to call Adobe on a regular basis to check the progress on the fix.

I am not completely sold on this being the entire issue, as I have two coworkers with nearly identical setups, except that they both have only three monitors instead of two, and all CS5 products are working without issue for them. They both have the same Nvidia GTS 250 video cards in their systems. I don't understand why it would matter how many monitors are plugged into the video cards, if the same two video cards are still in the system.

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