Adobe Photoshop - Frustration with AI Generative credit system.

Thank you for clarifying. I hadn't realized this community wasn't a direct way to reach Adobe representatives who can address customer concerns.

I must say, getting a straight answer from Adobe about its questionable AI credit-charging practices seems more difficult than getting an audience with the Pope :-)!

It's frustrating that Adobe makes it so easy to charge customers for AI-generated mistakes, yet seemingly so difficult to reach someone willing to take responsibility or address the issue.

Does anyone have any suggestions or, better yet, real contact information for someone at Adobe with the authority to address these concerns?

Any helpful direction would be appreciated.

Thank you for your response, but I think you're missing the fundamental issue.

It should not matter which Adobe subscription plan a customer has.

Instead of addressing the concern about customers being charged additional credits to correct AI-generated mistakes, the response focuses on subscription tiers, premium features, and which plans offer unlimited generations.

That comes across less like an effort to address a legitimate customer concern and more like an attempt to steer the conversation toward higher-priced subscription options.

The issue is simple:

If Adobe's AI fails to follow a customer's clear instructions, why should that customer have to pay again to correct Adobe's mistake?

Whether someone has a basic subscription, a Pro subscription, or the most expensive plan Adobe offers should make absolutely no difference to that question.

Customers should not have to purchase more credits or upgrade their subscriptions to avoid being penalized for failures of the technology they're already paying to use.

I understand that AI-generated results cannot always be guaranteed. But there's a clear difference between a customer requesting a new creative variation and a customer having to repeat a request because the AI failed to perform the original task.

Adobe needs to address that distinction rather than redirecting the conversation toward subscription benefits.

This is not a question about how many credits a customer receives. It's about why customers are being charged repeatedly when the AI fails to deliver what was requested in the first place.

So I would appreciate a direct answer:

Does Adobe believe it is fair to charge customers additional credits to correct failures caused by its own generative AI tools, regardless of their subscription plan?

And if not, what is Adobe doing to address it?

I'd appreciate an answer to the actual concern rather than another explanation of subscription tiers and credit allowances.

Hi, I can understand your frustration, particularly when you're using credits to correct something the AI didn't get right in the first place.

One thing worth clarifying is that not all generative features consume credits in the same way. Creative Cloud Pro includes unlimited standard generations, such as Generative Fill using Adobe's Firefly models. Premium features and third-party AI models, however, consume credits.

That said, your underlying point is a fair one. If an AI generation doesn't follow your instructions, having to spend additional credits trying to correct it can be frustrating.

It would be helpful to know which generative feature or AI model you're using, and which subscription plan you're on, so we can establish whether the credit deductions are expected.

I do think your suggestion about how unsuccessful generations should be handled is worth raising as product feedback.