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January 9, 2026
Question

Adobe Photoshop tutorials won't start

  • January 9, 2026
  • 1 reply
  • 498 views

Hello! 

I'm having trouble opening Photoshop tutorials on my Mac.

 

Problem description:

I am unable to open Photoshop tutorials that I regularly receive via e-mail from Adobe (mail@e.adobe.com). The same applies to the Photoshop tutorials from the Creative Cloud app (bottom right of the home page). Only the tutorials that are available directly in Photoshop under the menu item Help -> “Practical Tutorials” can be opened interactively without any problems.

 

All tutorial emails from (mail@e.adobe.com) and tutorials from the Creative Cloud have blue buttons labeled “Get started now” or “Start tutorial in Photoshop” or similar. When I click on these buttons, the tutorial does not start, but instead a browser window opens informing me that Photoshop needs to be installed. The Photoshop installation file is downloaded automatically. When I launch the installation file “Photoshop_Installer.dmg” from the Mac's download folder, the Creative Cloud and Photoshop apps open. But Photoshop starts with an empty window or the start page. The selected tutorial does not start. 

 

OS: macOS Tahoe Version 26.2

Adobe Photoshop 2026: Version 27.2.0 20251213.r.15 e3408e7 arm64 (final, Release)

 

Does anyone in the community have the same problem on his Mac and perhaps found a solution to open the tutorials?

 

Thanks

1 reply

Legend
January 9, 2026

Rodolfo, I searched my e-mail (Outlook.com) and I feel deprived that I've never received email from mail@e.adobe.com. 😉

 

It sounds to be like your machine has a problem with pop-ups. Are you running an adblocker? Which browser?

 

Larry
jane-e
Community Expert
Community Expert
January 9, 2026

@Rodolfo W. 

 

I don't get those emails. Can you send a link or two so we can test?

 

Jane

 

January 9, 2026

Hi Jane

How can I forward emails to you here?

Rodolfo