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borievky2710649723vb
Jan 13, 2026 7:59 PM UTC
Answered

Adobe PS 27.2 keep crashing ( freezing ) in Camera RAW

The application worked normally until today. If I open a file in Camera RAW, the program freezes after about 30 seconds. No report runs, it just freezes. Then I have to restart the computer, but then the same thing happens again. I tried it mabye 20 times. I also tried to uninstall PS and install new one. Nothing. 
I have all Windows, graphics adapter and Photoshop updates installed... I haven't made any changes to the computer at all, nor have I installed any applications.

AlekeCorrect answer
Community Manager
Jan 13, 2026 8:43 PM UTC

Hi @borievky2710649723vb, welcome to the community!
Does this happen with every RAW file or just a specific one? Also, what file format are you opening in Camera Raw, and how are you opening it, by selecting a RAW image or by going to Filters → Camera Raw?
Could you try pressing and holding Ctrl while navigating to Edit → Preferences → Camera Raw, then accept the prompt to delete the Camera Raw preferences? That will reset Camera Raw to its default state.
Let us know if that helps!
Thanks!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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3 replies

Community Manager
AlekeCommunity ManagerCorrect answer
Community Manager
Jan 13, 2026 8:43 PM UTC

Hi @borievky2710649723vb, welcome to the community!
Does this happen with every RAW file or just a specific one? Also, what file format are you opening in Camera Raw, and how are you opening it, by selecting a RAW image or by going to Filters → Camera Raw?
Could you try pressing and holding Ctrl while navigating to Edit → Preferences → Camera Raw, then accept the prompt to delete the Camera Raw preferences? That will reset Camera Raw to its default state.
Let us know if that helps!
Thanks!
Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
borievky2710649723vbAuthor
Jan 13, 2026 9:25 PM UTC

Thank you so much for your answer! The trick with CTRL helped:)

 

Thank you:)

 

Boris 

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Claire H.
Community Manager
Claire H.Community Manager
Community Manager
Jan 13, 2026 9:56 PM UTC

Hi @borievky2710649723vb, happy to hear it's working again! Please don't hesitate to reach out if you have any other issues or questions. Happy editing! ^CH

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