Participant

Answered

Adobe Support Advisor? — CS6 — OSX 10.12.2

Forum|Forum|9 years ago
January 2, 2017
4 replies
36932 views

I have just bought a new 15" MacBook Pro, running Sierra 10.12.2.

I previously purchased Photoshop CS6 for my old MacBook Pro and am trying to install onto the new laptop. The license allows installation on 2 different laptops.

I can download the installer but when I double click on the installer, it says ...

"we've encountered the following issues

Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem."

I have downloaded the installed three different times with the same error. I tried to find this Adobe Support Advisor on their website, but can't.

How do I get Photoshop installed on the new laptop without having to purchase it again?

Thanks.

installation cs6*

This topic has been closed for replies.

Correct answer Trevor.Dennis

Hi Abigail

Check this thread

CS6 - MAC OS Sierra

evind62744411

Participant

Thank you sir for helping me...Your a life saver

A

abigailq17461675Author

Participant

Thank you SOOOO much! It worked! I've spent a week trying to figure it out. Thank you! And Happy New Year

cmgap

Community Expert

Glad that you are back on track - Happy New Year to you too

cmgap

Community Expert

You will likely have to call Adobe support for help with this. Once you show proof of purchase they should be able to assist with installing on your second, new laptop. If you don't want to wait, you could try to deactivate on your old laptop and then try installing again on your new laptop.

Trevor.Dennis

Correct answer

Community Expert

Hi Abigail

Check this thread

CS6 - MAC OS Sierra

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded