After switching to a new Mac, some functions do not work

Forum|Forum|2 years ago
June 5, 2024
2 replies
291 views

Version - 25.9.0

MacOS Sonoma - 14.5

Hello. I have a problem. After a new Mac computer and transferring all data to it, some functions do not work (Neural filters, generative fill) These are unavailable. Please, help me

macOS

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Correct answer didiermazier

These functions seem to be related to the Adobe Cloud management. Did you suppress the old Mac from your CC account? Maybe you have more than 2 computers connected…

didiermazier

Correct answer

Community Expert

These functions seem to be related to the Adobe Cloud management. Did you suppress the old Mac from your CC account? Maybe you have more than 2 computers connected…

А

Антон36387349ar7mAuthor

Participant

The problem is already solved. The problem was that Photoshop was still activated on the old Mac after a full reset. Therefore, some functions were not available

Jeff Arola

Community Expert

Use the Adobe Creative Cloud Application to uninstall/install Photoshop 2024 (ps ver 25.9)

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