AI generation: Check internet connection

Question

When I want to replace an element in a photo with generative generation, it doesn't work, and a window pops up saying to check my internet connection. But my internet connection is fine. Sometimes this feature worked well after updating the Windows operating system, but now I can't generate again. Please help!

Srishti Bali · Accepted Answer

Hi ​@mmmogsyApologies for the delayed response. I’m hopeful that the issue has been resolved by now.If you see the issue again, please try the following:Sign out and sign back in to Photoshop and the Creative Cloud desktop app.Try a different network, such as a mobile hotspot, to rule out a network-related issue.Temporarily disable your antivirus/firewall to check if it is blocking Adobe services.Disable any VPN or proxy you may be using.Try Photoshop on the web as suggested by SameerIf the issue continues, please let us know what you tried and share a screenshot of the error message.Feel free to reach out if you need any further assistance.

Sameer K · Answer

Hey, @Alice5E6F. Welcome to the Photoshop Community. I reviewed the account you used to log in, and I found an active subscription.

Does this happen with specific images or subjects? You can use GenFill on an image you've saved where GenFill worked.

You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out that it is a network issue.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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