ai sharpen and denoise WILL NOT WORK. Ive tried multiple versions and it said sorry we have encountered and issue. please help!!

Forum|Forum|28 days ago
May 15, 2026
6 replies
132 views

The ai sharpen feature that comes with photoshop is not working. can someone help trouble shoot. Ive installed previous versions, tried opening photoshop via cloud app and not working either. Asked AI chats and followed the many suggestions but not working. Ive done everything but uninstall and reinstall.

Per Berntsen

Community Expert

Your GPU is an NVIDIA GeForce GTX 1060 3 GB.
It was released in 2016, so it’s 10 years old.
From the Photoshop system requirements:

Graphics card

GPU with DirectX 12 (feature level 12_0 or later)
1.5 GB of GPU memory
GPU newer than 7 years. Keep drivers updated with the latest from manufacturer's website. Adobe does not test with GPUs older than 7 years.

GPU with DirectX 12 support (feature level 12_0 or later)
4 GB of GPU memory for 4k displays and greater

Driver information is missing in your screenshots, but the latest Studio driver can be downloaded here: https://www.nvidia.com/en-us/drivers/details/257327/
If updating the driver doesn’t help, I’m afraid you’re out of luck.
Your hardware is too old.

A

AxelMatt

Community Expert

I think you graphic card is the problem. It does match the minimum system requirements only.

Recommended is a graphic card with 4GB or more.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

thegersheyfamilyAuthor

Participant

Sure if this will be helpful but there was a lot of information on the system info so I just took a bunch of pictures. The odd thing is it will randomly work and then not work again. I can't get it to work now but in the past it has done that. I have installed prior versions I have now uninstalled completely reinstalled Photoshop to the newest version and it is not working whatsoever. Can you please help me.

D Fosse

Community Expert

Just paste the whole thing into a text file. Yes, there’s a lot of info there, that’s the whole point ;-)

You can also paste directly into a reply here.

CMass

Community Manager

Hey @thegersheyfamily,

That’s a frustrating error message to run into when you’re just trying to get work done. To help troubleshoot, we’ll need a bit more information about the version of the app you’re using and your system details. Though it sounds like it light be a Graphics Processing Unit (GPU) issue. You can find this by going to Help > System Info. Please copy and paste the information into a text file and attach it to your reply.

^CM