Skip to main content
lynnc39797968
lynnc39797968
Participant
August 2, 2017
Question

All Adobe programs crashing randomly

  • August 2, 2017
  • 15 replies
  • 8591 views

Has anyone experienced random "crashing" last week and this week? My coworkers have all experienced this where all adobe programs will close out by themselves with no crash warning or error messages post crash. Sometimes I sleep my laptop, open it back up only to find everything closed out with no error messages. Sometimes in the middle of working its just closes out. I dont even know if this is considered a "crash" as the computer doesnt even realize the programs quit itself. And just now, I was just looking at my design, pondering, and it closed out without me doing a single thing or even moving my cursor.

OSX Sierra, 10.12.6 with the latests CC installed on both my mac pro and mbp retina

      This topic has been closed for replies.

      15 replies

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      November 1, 2024

      @lynnc39797968 oops = old post

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      November 1, 2024

      @Soulancipation  I've moved your post to the Premiere Pro forum

       

      I hope this helps
      neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'

      S
      Senne93
      Participant
      December 7, 2020

      Same here. It asks me if I want to save my files and that's all. Suddenly Indesign, Illustrator and Reader Pro all shutting down... 

        T
        Tim5EB1
        Participant
        December 12, 2020

        I was having this problem and it was driving me crazy. Turns out it was a problem with my GPU. My very nice Adobe tech help person downloaded the manufacturer drivers and pointed my computer to those instead of the Microsoft drivers that came preinstalled. With those AMD drivers installed it worked great. Tech guy told me that Microsoft drivers don't work well with my card (Radeon 5700) and that it shuts Premiere down. It's been working great since then (knock on wood).

        D
        davidv18178259
        Participant
        October 15, 2020

        Happens to me too! If a file isn't saved I'll still get a prompt asking whether I want to save or not. Adobe CC behaves as if I decided to hit Quit when I didnt. Happens occasionally and effects all open Adobe applications. When reopening I tend to get asked to log back into my Adobe CC.

          R
          RadarMG
          Participant
          November 3, 2020

          Has anyone figured this out yet? It is SO frustrating when this happens! Like everyone else, I too have to re-login to Adobe. Please fix this Adobe!

            J
            jonnyp67400455
            Known Participant
            November 28, 2020

            Experiencing the same problem - all the Adobe apps I use are just crashing randomly. 

              D
              Debbie5DC4
              Participant
              September 29, 2020

              I am experiencing the same problem with Indesign, Illustrator and Photoshop - all randomly shutting down, sometimes whilst actively working in them and sometimes on returning to my mac after a short break. This has happened on 2 Imacs in our house - it must be an Adobe issue??

                D
                D&D IS Pty Ltd
                Participant
                July 10, 2020

                My latest creative suite apps keep crashing too! All at once. I'm working across Indesign, Photoshop and Indesign. It happens while I'm using them. It's very frustrating! It's only started happening following the latest update 

                @mj
                Community Expert
                @mjCommunity Expert
                Community Expert
                August 21, 2017

                You may want to try clearing the Adobe font cache.

                See here for more info: Troubleshoot fonts in Adobe applications | Mac OS X

                1. Quit all Adobe Apps.
                2. Search for .lst files
                3. delete Delete Adobe.lst files.
                4. Start up an Adobe App. Will take longer to load as it rebuilds the the font caches

                HTH

                lwt89
                lwt89
                Known Participant
                August 21, 2017

                And now i was just working in Lightroom and that closed out! (PS opened in the background)

                  lynnc39797968
                  lynnc39797968Author
                  Participant
                  August 17, 2017

                  crashed again. this time i just opened a PDF and ID, PS and AI closed out.

                    lynnc39797968
                    lynnc39797968Author
                    Participant
                    August 16, 2017

                    Happened again. In the middle of indesign and everything just quit. Not browsing this time. SUPER ANNOYING. FIXXXXX please.

                      Show more replies
                      Terms & ConditionsAccessibility statement
                      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices