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taryn_3393
Participant
November 4, 2025
Answered

All of my files disappeared

  • November 4, 2025
  • 1 reply
  • 72 views

Recently my adobe lisence expired and about a week later I got my lisence back.

Since then, my entire library has completely disappeared. According to Adobe’s policy, my photos should be retained for 1 year after expiration, so they should still be present on the servers. Is there any way to see if my photos didn't transfer over correctly or something happened to my account for this problem to occur?

 

Correct answer CMass

Hey @taryn_3393

It appears that you have a student account associated with your school. You'll need to follow the steps shared here: https://adobe.ly/4nFWcSy

Let us know if this helps. 


^CM

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 4, 2025

Check here:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

    CMass
    Community Manager
    CMassCommunity ManagerCorrect answer
    Community Manager
    November 4, 2025

    Hey @taryn_3393

    It appears that you have a student account associated with your school. You'll need to follow the steps shared here: https://adobe.ly/4nFWcSy

    Let us know if this helps. 


    ^CM

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