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Participant
November 4, 2025
Answered

All of my files disappeared

  • November 4, 2025
  • 1 reply
  • 96 views

Recently my adobe lisence expired and about a week later I got my lisence back.

Since then, my entire library has completely disappeared. According to Adobe’s policy, my photos should be retained for 1 year after expiration, so they should still be present on the servers. Is there any way to see if my photos didn't transfer over correctly or something happened to my account for this problem to occur?

 

Correct answer MassC

Hey @taryn_3393

It appears that you have a student account associated with your school. You'll need to follow the steps shared here: https://adobe.ly/4nFWcSy

Let us know if this helps. 


^CM

1 reply

Peru Bob
Community Expert
Community Expert
November 4, 2025
MassC
MassCCorrect answer
Legend
November 4, 2025

Hey @taryn_3393

It appears that you have a student account associated with your school. You'll need to follow the steps shared here: https://adobe.ly/4nFWcSy

Let us know if this helps. 


^CM