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Participant
August 30, 2026
Open for Voting

Any use of tools or drag and drop causes viewing issue

Any time I attempt to edit a photo with any tool, the screen display has multiple title bars or will cause the screen to go completely black. 

2 replies

Srishti Bali
Community Manager
Community Manager
September 24, 2026

Hi ​@Festive_Whirlwinddef9 

 

Apologies for the delayed response. I’m hopeful that the issue has been resolved by now. If not, I’d suggest trying the following steps:

  1. Close Photoshop, then reopen it and open a different file. Check if you still see the same issue.
  2. If the issue persists, try resetting Photoshop preferences after creating a backup of your settings/folders. The steps are shared here: https://helpx.adobe.com/in/photoshop/desktop/get-started/settings-and-preferences/backup-and-restore-preferences.html
  3. If none of the above helps, try reinstalling Photoshop and check if that resolves the issue.

 

Let us know how it goes or if you continue to experience the issue after trying these steps.

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Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
J E L
Community Expert
Community Expert
August 30, 2026

​@Festive_Whirlwinddef9, in Photoshop, please go to Help > System Info and paste the text into a reply here so we can see your complete configuration.

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