App is shutting down when you use the eye dropper

Forum|Forum|1 year ago
January 25, 2025
2 replies
250 views

Photoshop is crashing

iPadOS

Participating Frequently

I do not get a crash report, it just cuts off and I have restart the app. This happened in 2023 after a update. It was the eyedropper

BrettN

Community Manager

If resetting the preferences hasn't helped, the next thing to do is try turning off the GPU in Photoshop. Go to Preferences > Performance and uncheck "Use Graphics Processor". If this works, you probably need to update your video card drivers.

BrettN

Community Manager

The first thing you'll want to do is reset the preferences and see if that fixes things: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

If that doesn't work, are you getting a crash report? If so, submit it and make sure to include your email address so we can look it up on our end.

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