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December 19, 2023
Question

"Artboard Export" commands fail if "Include Background in Export" is checked

  • December 19, 2023
  • 0 replies
  • 101 views

Issue:
Trying to use either "Artboard Export as PDF" or "Artboard Export as File" commands with the "Include Background in Export" option checked gives a "User cancelled the operation" error and fails to save the images or PDF. Without the option checked, the files are saved with a white background regardless of what color I selected using "Artboard background color". I don't always want white backgrounds.

  • Photoshop version: Adobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 x64
  • Problem was present in previous updates.
  • OS: Windows 10 64-bit (Version: 10 10.0.19045.3803)


Steps to reproduce:

  1. Create a new file.
  2. Right click on the Background layer and select New Artboard. Click Ok.
  3. Delete "Layer 0"
  4. Select Artboard tool and change the "Artboard background color" (using the Artboard toolbar or the Properties panel) to something not transparent (or just leave it white)
  5. Create a new Layer
  6. Go to File > Export > Artboards to PDF (or Artboards to File)
  7. After specifying a destination folder for the saved files, check "Include Background in Export" and hit the Run button.

 

Expected result

The artboards would be saved as images or PDF files using the chosen background color.
Actual result

A "Script Alert" pop-up says "Error: User cancelled the operation" and nothing was exported.

If I set the artboard background to transparent, I can export with "Include Background" checked, but that defeats the purpose what the option sounds like it's supposed to do.

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