ARW files won't open on Mac Seqouia in Photoshop

Forum|Forum|1 year ago
March 25, 2025
1 reply
489 views

Up to 60 ACR raw images from a single shoot on An Apple M1 will not open. The error message is "Could not complete your request because Photoshop does not recognize this type of file." This is Sequouia 15.0.1, Photoshop 26.0.0, camera: Sony A7R4. The files that will not open do not show a thumbnail. Other files from the shoot do show thumbnails in the finder and open and process normally. I've been shooting with this camera before and opened all the ACR raw files on the same computer and processed them without issues. Any ideas or thoughts would be appreciated.

macOS

L

LAMY2017

Legend

I'm thinking the files were corrupted, perhaps during movement from the card. Please describe the procedure you use to get the files on your computer.

Larry

C

chowdhuryhomairaAuthor

Participant

Hey,
Thanks for the response. I use C type cable to copy files from my camera to
computer and hard drive. The files were working fine, I have worked on them
last week. But today they are not opening at all.

nikunj.m

Legend

Hi, we're sorry about the trouble! Please update Photoshop and your computer's macOS version to the latest version. If you still continue to experience the same behavior, please share a sample file with us.

Thanks,
Nikunj

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