Skip to main content
sande_5805
Participant
Jun 8, 2026 6:30 PM UTC
Question

As I open & close pics, suddenly 1 won’t open tho app is running. I can’t Command-Q or Quit from menu, the only way to close is Force Quit. When I reopen, my custom workspace resets to Essentials.

this won’t allow my words

    5 replies

    Jeff Arola
    Community Expert
    Community Expert
    Jun 10, 2026 1:56 AM UTC

    Are the images on the local drive or an external drive?

     

    What version of macOS and Photoshop do you have

    Translate
    sande_5805
    Participant
    Jun 10, 2026 2:37 PM UTC

    They are on an external drive, but I always work from an external drive, so that’s not new. I have a Mac studio, running Tahoe 26.5.1. My Photoshop is 27.7, the most current up-to-date version through Creative Cloud.

    Translate
    Jeff Arola
    Community Expert
    Community Expert
    Jun 8, 2026 9:04 PM UTC

    On the Mac side the location is:

    Macintosh HD/Users/Username/Library/Preferences

    and look for the

    Adobe Photoshop 2026 Settings folder

     

    Another file you should trash as well is the 

    com.adobe.Photoshop.plist

    located in the same

    Macintosh HD/Users/Username/Library/Preferences folder

     

    I forgot to add that the User Library is hidden by default, so here’s instructions for seeing the contents:

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Translate
    sande_5805
    Participant
    Jun 9, 2026 3:43 PM UTC

    I did that last week and I did it again yesterday, no luck.

    Translate
    D Fosse
    Community Expert
    Community Expert
    Jun 8, 2026 7:42 PM UTC

    Sounds like corrupt PS preferences/settings.

     

    Go into your user account and move the whole “Adobe Photoshop 2026 Settings” folder to your desktop, so a fresh one can be rebuilt on next launch (I’m on Windows and don’t remember the exact path on Mac). This returns the application to clean, out-of-the-box factory state.

    Translate