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kenneth21884851e8p5
Participant
Apr 10, 2025 6:47 PM UTC
Answered

AVX and AVX2

I recently installed Adobe CC on my computer. I am now getting the following error message:

 

Could not open picture.jpg because your computer does not provide the required AVX and AVX2 instruction sets

 

What can i do to fix this?

 

Thanks!

Anshul_Saini
Anshul_SainiCorrect answer
Community Manager
Sep 28, 2026 9:20 PM UTC

Hi @Rainer22446617rg40,

Thanks for sharing your system information. I checked it, and your computer is using an AMD FX-8300 processor.

The FX-8300 supports AVX but not AVX2. Current versions of Photoshop require a processor with AVX2 support, which explains the message you’re seeing when trying to open an image.

Unfortunately, AVX2 is a hardware capability of the processor, so it cannot be added through a Windows update, driver update, or Photoshop setting.

To use the current version of Photoshop, you would need a system with a processor that supports AVX2.

Best,
Anshul Saini

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5 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
Sep 28, 2026 10:39 PM UTC

Rainer22446617rg40,

 

Seems that from your System Info posted that the Adobe software in question is Photoshop Elements 2027. Is that correct?

 

That would also explain how you got it to install since Adobe will flag a non AVX2 system as incompatible when trying to install the latest Photoshop 2026 and won’t do the install.

 

Here are the system requirements for Photoshop Elements 2027:

https://www.adobe.com/products/photoshop-elements/tech-specs.html

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Rainer22446617rg40
Participant
Sep 28, 2026 4:33 PM UTC

Hi Srishti,this is my sysinfo, thanks for answering, Best regards Rainer

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Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
Sep 28, 2026 9:20 PM UTC

Hi @Rainer22446617rg40,

Thanks for sharing your system information. I checked it, and your computer is using an AMD FX-8300 processor.

The FX-8300 supports AVX but not AVX2. Current versions of Photoshop require a processor with AVX2 support, which explains the message you’re seeing when trying to open an image.

Unfortunately, AVX2 is a hardware capability of the processor, so it cannot be added through a Windows update, driver update, or Photoshop setting.

To use the current version of Photoshop, you would need a system with a processor that supports AVX2.

Best,
Anshul Saini

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Rainer22446617rg40
Participant
Sep 28, 2026 1:03 PM UTC

Hallo Auf meinem älteren Computer ist eine CPU

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Srishti_Bali
Srishti_Bali
Legend
Apr 10, 2025 7:10 PM UTC

Hi @kenneth21884851e8p5

 

Sorry about these errors. This issue is commonly observed on older machines. Would you mind sharing your system information so we can better understand your setup? 

 

Here’s where you can find it:

 

For Mac:
Follow the steps in this guide: View system information on Mac

 

For Windows:

  1. Type msinfo32 in the Search box.
  2. Click System Information.
  3.  Go to File > Save > Save NFO on your Desktop.

 

Once you have the info, feel free to share it here via the downloadable link. This will help us guide you more accurately.

 

 

Regards,

Srishti

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