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Participant
Sep 6, 2026 4:41 PM UTC
Answered

Behance Access Denied – HTTP 403 Error , HELP!

Hello Adobe Community,

I am unable to access Behance on both desktop (Microsoft Edge, Windows 10) and the Behance mobile app. Each time I log in, I receive “Access Denied (HTTP ERROR 403)” and my profile appears blank.

Here are the details of what I’ve tried and observed:

  • Location: Cebu City, Philippines

  • ISP: Converge ICT

  • Devices tested: Windows 10 PC (Edge), Android/iOS Behance app

  • Troubleshooting done:

    • Cleared cookies/cache in Edge

    • Tested in InPrivate mode

    • Reinstalled the Behance mobile app

    • Tried different browsers and devices

  • Network test results:

    • Ping to Behance server (151.101.193.197) succeeds with ~18ms response

    • Traceroute shows clean path through Converge servers to Behance

  • Issue persists across all devices and networks (Wi‑Fi and mobile data).

This suggests the problem is not with my ISP or device, but possibly with my Adobe account or regional access restrictions.

Has anyone else in the Philippines experienced this? Could this be an account/IP block or a regional limitation? Any guidance or escalation would be greatly appreciated.

Thank you

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jane-e
jane-eCorrect answer
Community Expert
Sep 6, 2026 8:08 PM UTC

​@Festive_care0D45 

This is the Photoshop forum for Photoshop issues.

Bēhance uses this website for help instead of the Community Forums: 
https://help.behance.net/hc/en-us

Jane

 

6 replies

Participant
Sep 7, 2026 11:01 AM UTC

My bad, got it thanks.

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Participant
Sep 6, 2026 11:33 PM UTC

You're right. He may contact their support staff through this link:

https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

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Participant
Sep 7, 2026 11:02 AM UTC

Thank you. 

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Participant
Sep 6, 2026 8:34 PM UTC

Report to Adobe Help Center.

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jane-e
Community Expert
Community Expert
Sep 6, 2026 11:19 PM UTC

Report to Adobe Help Center.

 

Bēhance does not use Adobe Customer Care. See my earlier link.

Jane

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jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
Sep 6, 2026 8:08 PM UTC

​@Festive_care0D45 

This is the Photoshop forum for Photoshop issues.

Bēhance uses this website for help instead of the Community Forums: 
https://help.behance.net/hc/en-us

Jane

 

Translate