Black layer when using the reflection removal tool in photoshop

Forum|Forum|17 days ago
May 6, 2026
3 replies
54 views

started using the new photoshop reflection tool. it worked fine, i may have messed around with some preference tools, now all i get is a black layer when i attempt to use the reflection removal tool in photoshop. what did i do wrong? tried a variety of images . the tool seems to go through the motions with no error. just a black layer where the reflection pixels should be.

wally1914Author

Inspiring

the intel driver asst says im up to date

wally1914Author

Inspiring

The intel driver assistant say’s im up to date

Sameer K

Community Manager

Thanks for the update. Please make sure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026 > Rename > Adobe Photoshop 2026. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will provide a fresh start to Photoshop, much like a new installation.

Let me know how it goes.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

Sameer K

Community Manager

Hey, @wally1914. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share a video of this behavior & the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

Are there any other AI/ML-powered features, such as the Remove tool (without GenerativeAI) or the Select Subject, that struggle to work? Does it happen with all images, or just a few specific ones with specific subjects?

Waiting for more info from you.
Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

wally1914Author

Inspiring

ive included the vid and info from help. it worked solidly for about 7 or 8 pics i downloaded and then nothing, remove and all other tools work fine. thanks,

comp info.docx

wcash11.mp4

Sameer K

Community Manager

Thanks for the updates and the video. The Graphics adapter on your device needs an driver update as the installed drivers are from 48 months ago.

Please update the GPU Drivers using Intel’s driver assitant instead of the usual Windows Updates and let me know how it goes.

Thanks!
Sameer K

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