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Participant
October 11, 2022
Question

Black Pop Up Window Freezes Photoshop

  • October 11, 2022
  • 3 replies
  • 1712 views

When I open PS after about 30 seconds a black empty pop up window appears and freezes the program. This has happened out of nowhere. I have reinstalled, cleaned the registry, my documents etc. It still persist. Is this familiar to anyone here?

Photoshop 2022. 


3 replies

Participant
July 18, 2024

Hey i have the same problem did you solve it ??

Sameer K
Community Manager
Community Manager
July 18, 2024

Hey, @MrCURTIS62. Welcome to the Photoshop Community. I'll need more info to help you figure this out. I've checked the account you're signed in to the community with; I could not find an active subscription.

 

Please share the screenshots of the pop-up dialog box and system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here.

 

Has this started since a recent update? Are you using Photoshop on this machine for the first time or after a long period?

 

In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter.

Select 'Close Creative Cloud and related processes' > click on Go.

Restart the computer
Launch Photoshop via the Creative Cloud app again.

 

Let me know if the error persists.

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

Kevin Stohlmeyer
Community Expert
Community Expert
May 30, 2023

Hi @John26541908c877 try updating to version 24.5. If you cannot or are experiencing the same issue, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

Participant
January 28, 2025

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96  x64

Number of Launches: 169

Operating System: Windows 10 64-bit

Version: 10 10.0.19045.5247

System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 3324 MHz

Built-in memory: 8183 MB

Free memory: 5529 MB

Memory available to Photoshop: 5522 MB

Memory used by Photoshop: 74 %

Crash Handler: Adobe

DCX Version: 6.7.1

SAM SDK Version: 2.0.0-main.1351

ACP.local Status:

 - SDK Version: 2.7.1.1

 - Core Sync Status: Reachable and compatible

 - Core Sync Running: 7.4.0.31

 - Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 3.90.3

Content Credentials is disabled

Content Credential Helper Version: Not Available

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 8

Font Preview: Medium

HarfBuzz Version: 2.8.1

TextEngine: Unified Text Engine

 ======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny:               0

GPUForce:              0

useGPU:                0

useOpenCL:             0

isGPUCapable:          0

GPUName:               Unknown GPU

GPUVendor:             UNKNOWN

IsNativeGPUCapable:    0

IsOpenGLGPUCapable:    1

IsOpenCLGPUCapable:    1

HasSufficientRAM:      0

  GPU accessible RAM:                     0 MB

  Required GPU accessible RAM:        1,500 MB

UseGraphicsProcessorChecked:   1

UseOpenCLChecked:              1

Windows remote desktop:  0

Display: 1

  Display Bounds: top=0, left=0, bottom=900, right=1440

 ------- Sniffer output

[0 ms]

  Launch GPUSnifferThread

 

[1 ms]

  Start RunAllAPIs

 

[1 ms]

  "C:\Banner\Portable Adobe Photoshop\App\Photoshop\sniffer.exe" -baseTimeMS=3178049 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

 

[1797 ms]

  Start sniffer 2025-01-28 19:13:31

  # Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

  C:\Banner\Portable Adobe Photoshop\App\Photoshop\sniffer.exe -baseTimeMS=3178049 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

  

  {136 ms}

  Start platform native

    # displays:                   0

    

    # devices:                    0

  End platform native

  {239 ms}

  

  {239 ms}

  Start platform OpenGL

    # displays:                   1

    Display 0

      Display:                      \\.\DISPLAY1

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (1,440, 900)

      Dimensions:                   (1,440 900)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=GeForce GT 610/PCIe/SSE2 index=0 preferred=1)

    

    # devices:                    1

    Device 0

      Name:                         GeForce GT 610/PCIe/SSE2

      Preferred:                    TRUE

      Power Envelope:               INTEGRATED

      Attachment:                   UNKNOWN

      # attached displays:          1

        \\.\DISPLAY1

      GPU accessible RAM:                2,093 MB

      VRAM:                              2,093 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                 2,147 MB

      API version:                  4.5 (4.5.0 NVIDIA 353.62)

      Device version:               4.5 (4.5.0 NVIDIA 353.62)

      Vendor name:                  NVIDIA

      Driver date:                  2015-07-22  000000.000000-000

      Driver age:                   114 months

      Driver version:               10.18.13.5362

      GLSL version:                 4.50 (4.50 NVIDIA)

  End platform OpenGL

  {884 ms}

  

  {884 ms}

  Start platform OpenCL

    # displays:                   0

    

    # devices:                    1

    Device 0

      Name:                         GeForce GT 610

      Preferred:                    TRUE

      Power Envelope:               DISCRETE

      Attachment:                   UNKNOWN

      # attached displays:          0

      GPU accessible RAM:                2,147 MB

      VRAM:                              2,147 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                     0 MB

      API version:                  1.2 (OpenCL 1.2 CUDA 7.5.15)

      Device version:               1.1 (OpenCL 1.1 CUDA)

      Vendor name:                  NVIDIA

      Driver date:                  UNKNOWN

      Driver age:                   UNKNOWN

      Driver version:               UNKNOWN

      Bandwidth:                    6 GB / s

      Compute score:                44.4438

      Device name string:           GeForce GT 610

      Device vendor string:         NVIDIA Corporation

      Platform name string:         NVIDIA CUDA 

      Platform vendor string:       NVIDIA Corporation

  End platform OpenCL

  {1470 ms}

  

  Exit code kExitNormal

  End sniffer 2025-01-28 19:13:32

[kStatusNormal, kExitNormal]

 

[1797 ms]

  Finish RunAllAPIs

 

[3341 ms]

  Start GetSnifferResult

 

[3342 ms]

  Finish GetSnifferResult

 

 ------- Sniffer output

 ======= GPU

License Type: Unknown

Serial number: 

GUIDBucket: 

Composite Core (enable_composite_core): on 

Composite Core GPU (comp_core_gpu): off 

Composite Core Threads (MultithreadedCompositing): on 

Composite Core UI (comp_core_ui): off 

Composite Core Feature Prefs (CompCoreFeaturePrefs): off 

Document Graph (enable_doc_graph): off 

 

Application folder: C:\Banner\Portable Adobe Photoshop\App\Photoshop\

Temporary file path: C:\Users\Admin\AppData\Local\Temp\PhotoshopAppTemp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  C:\, 465.2G, 152.8G free

Required Plugins folder: C:\Banner\Portable Adobe Photoshop\App\Photoshop\Required\Plug-ins\

Primary Plugins folder: C:\Banner\Portable Adobe Photoshop\App\Photoshop\Plug-ins\

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   

   ACE.dll   ACE 2022/06/29-00:48:47   79.b8223ff   79.b8223ff

   AdobeLinguistic.dll   Adobe Linguisitc Library   353c9a5   

   AdobeOwl.dll   Adobe Owl   5.5.0   

   AdobePDFL.dll   PDFL 2022/07/05-12:59:37   79.2687e22   79.2687e22

   AdobePDFSettings.dll   Adobe PDFSettings   1.07   

   AdobeSVGAGM.dll   AdobeSVGAGM   79.cb34c9e   79.cb34c9e

   AdobeXMP.dll   Adobe XMP Core 2022/06/13-17:46:14   79.1b65a79   79.1b65a79

   AdobeXMPFiles.dll   Adobe XMP Files 2022/06/13-17:46:14   79.1b65a79   79.1b65a79

   AdobeXMPScript.dll   Adobe XMP Script 2022/06/13-17:46:14   79.1b65a79   79.1b65a79

   adobe_caps.dll   Adobe CAPS   10,0,0,6   

   AGM.dll   AGM 2022/06/29-00:48:47   79.b8223ff   79.b8223ff

   AID.dll   AID DLL   1.0.0.33   

   AIDE.dll   AIDE 2022/06/29-19:10:01   79.e12ffba   79.e12ffba

   aifm.dll   AIFM   1.0   23.68434

   AILib.dll   Adobe Illustrator 2022   26.0.0   

   aiport.dll   AIPort   1.0   23.68434

   ARE.dll   ARE 2022/06/29-00:48:47   79.b8223ff   79.b8223ff

   AXE8SharedExpat.dll   AXE8SharedExpat 2022/02/04-19:11:32   79.97e751e   79.97e751e

   AXEDOMCore.dll   AXEDOMCore 2022/02/04-19:11:32   79.97e751e   79.97e751e

   BIB.dll   BIB 2022/06/29-00:48:47   79.b8223ff   79.b8223ff

   BIBUtils.dll   BIBUtils 2022/06/29-00:48:47   79.b8223ff   79.b8223ff

   boost_chrono.dll   photoshopdva   22.0.0   

   boost_date_time.dll   photoshopdva   22.0.0   

   boost_filesystem.dll   photoshopdva   22.0.0   

   boost_program_options.dll   photoshopdva   22.0.0   

   boost_regex.dll   photoshopdva   22.0.0   

   boost_system.dll   photoshopdva   22.0.0   

   boost_threads.dll   photoshopdva   22.0.0   

   CoolType.dll   CoolType 2022/06/29-00:48:47   79.b8223ff   79.b8223ff

   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0   

   DirectML.dll   DirectML Redistributable Library   1.8.0+211118-1842.1.dml-1.8.278eec2   

   dnssd.dll   Bonjour   3,0,0,2   

   dvaaccelerate.dll   photoshopdva   22.0.0   

   dvaappsupport.dll   photoshopdva   22.0.0   

   dvaaudiodevice.dll   photoshopdva   22.0.0   

   dvacore.dll   photoshopdva   22.0.0   

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   

   dvamarshal.dll   photoshopdva   22.0.0   

   dvamediatypes.dll   photoshopdva   22.0.0   

   dvametadata.dll   photoshopdva   22.0.0   

   dvametadataapi.dll   photoshopdva   22.0.0   

   dvametadataUI.dll   photoshopdva   22.0.0   

   dvanet.dll   photoshopdva   22.0.0   

   dvaplayer.dll   photoshopdva   22.0.0   

   dvascripting.dll   photoshopdva   22.0.0   

   dvatransport.dll   photoshopdva   22.0.0   

   dvaui.dll   photoshopdva   22.0.0   

   dvavulcansupport.dll   photoshopdva   22.0.0   

   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.2.1-1-cbb9a02   

   dynamiclink.dll   photoshopdva   22.0.0   

   ExtendScript.dll   ExtendScript 2022/01/04-10:07:31   82.3   82.3

   filterport.dll   FilterPort   1.1   O

   icucnv69.dll   International Components for Unicode    Build 13.1.a82691a   

   icudt69.dll   International Components for Unicode    Build 13.1.a82691a   

   icuin69.dll   International Components for Unicode    Build 13.1.a82691a   

   icuuc69.dll   International Components for Unicode    Build 13.1.a82691a   

   igestep30.dll   IGES Reader   9.3.0.113   

   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   

   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   

   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   

   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   

   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.3 (r0x0ee262de)   

   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   

   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   

   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   

   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   

   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   

   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   

   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   

   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   

   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   

   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   

   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   

   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   

   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   

   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   

   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   

   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   

   JP2KLib.dll   JP2KLib 2022/06/08-13:36:40   79.8753c76   79.8753c76

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   

   libzip.dll   photoshopdva   22.0.0   

   LogSession.dll   LogSession   8.2.0.16   

   mediacoreif.dll   photoshopdva   22.0.0   

   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855   

   mkl_avx2.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_avx512.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_core.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_def.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_mc3.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_sequential.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_vml_avx2.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_vml_avx512.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_vml_def.1.dll   Intel(R) Math Kernel Library   2021.3   

   mkl_vml_mc3.1.dll   Intel(R) Math Kernel Library   2021.3   

   MPS.dll   MPS 2022/06/26-19:09:38   79.14a028f   79.14a028f

   onnxruntime.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855   

   opencv_world452.dll   OpenCV library   4.5.2   

   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377

   Plugin.dll   Adobe Photoshop 2022   23.5   

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.2.0   

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.2.0.100   

   PSCloud.dll                                                   1.0.0.1   

   PSRes.dll   Adobe Photoshop 2022   23.5   

   PSViews.dll   Adobe Photoshop 2022   23.5   

   ScCore.dll   ScCore 2022/01/04-10:07:31   82.3   82.3

   sentry.dll   Adobe-Sentry.dll   0.4.17   

   SVGRE.dll   SVGRE   79.2c1e692   79.2c1e692

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   

   TfKernel.dll   Kernel Geom   9.3.0.113   

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   

   utest.dll   photoshopdva   22.0.0   

   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   

   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   

   WRServices.dll   WRServices    Build 17.4.0.997eb32   17.4.0.997eb32

   wu3d.dll   U3D Writer   9.3.0.113   

   Unified Extensibility Platform  uxp-6.2.1-1-cbb9a02

   UPIC  2.4.1

 

 

Required plugins:

 

   Accented Edges 23.5 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 23.5 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 23.5 - from the file “Filter Gallery.8bf”

   Average 23.5 - from the file “Average.8bf”

   Bas Relief 23.5 - from the file “Filter Gallery.8bf”

   BMP 23.5 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 14.5 - from the file “Camera Raw.8bi”

   Camera Raw Filter 14.5 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 23.5 - from the file “Filter Gallery.8bf”

   Charcoal 23.5 - from the file “Filter Gallery.8bf”

   Chrome 23.5 - from the file “Filter Gallery.8bf”

   Cineon 23.5 - from the file “Cineon.8bi”

   Clouds 23.5 - from the file “Clouds.8bf”

   Color Halftone 23.5 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 23.5 - from the file “Filter Gallery.8bf”

   Conté Crayon 23.5 - from the file “Filter Gallery.8bf”

   Craquelure 23.5 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 23.5 - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 23.5 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 23.5 - from the file “Filter Gallery.8bf”

   Crystallize 23.5 - from the file “Standard MultiPlugin.8bf”

   Cutout 23.5 - from the file “Filter Gallery.8bf”

   Dark Strokes 23.5 - from the file “Filter Gallery.8bf”

   De-Interlace 23.5 - from the file “Standard MultiPlugin.8bf”

   Dicom 23.5 - from the file “Dicom.8bi”

   Difference Clouds 23.5 - from the file “Clouds.8bf”

   Diffuse Glow 23.5 - from the file “Filter Gallery.8bf”

   Displace 23.5 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 23.5 - from the file “Filter Gallery.8bf”

   Entropy 23.5 - from the file “statistics.8ba”

   Export Color Lookup Tables 23.5 - from the file “Export3DLUT.8be”

   Extrude 23.5 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 23.5 - from the file “FastCore.8bx”

   Fibers 23.5 - from the file “Standard MultiPlugin.8bf”

   Film Grain 23.5 - from the file “Filter Gallery.8bf”

   Filter Gallery 23.5 - from the file “Filter Gallery.8bf”

   Fresco 23.5 - from the file “Filter Gallery.8bf”

   Glass 23.5 - from the file “Filter Gallery.8bf”

   Glowing Edges 23.5 - from the file “Filter Gallery.8bf”

   Grain 23.5 - from the file “Filter Gallery.8bf”

   Graphic Pen 23.5 - from the file “Filter Gallery.8bf”

   Halftone Pattern 23.5 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 23.5 - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 23.5 - from the file “HDRMergeUI.8bf”

   HSB/HSL 23.5 - from the file “Standard MultiPlugin.8bf”

   ICO (Windows Icon) NO VERSION - from the file “ICOFormat64.8bi”

   IFF Format 23.5 - from the file “Standard MultiPlugin.8bf”

   IGES 23.5 - from the file “U3D.8bi”

   Ink Outlines 23.5 - from the file “Filter Gallery.8bf”

   Kurtosis 23.5 - from the file “statistics.8ba”

   Lens Blur 23.5 - from the file “Lens Blur.8bf”

   Lens Correction 23.5 - from the file “Lens Correction.8bf”

   Lens Flare 23.5 - from the file “Standard MultiPlugin.8bf”

   Liquify 23.5 - from the file “Liquify.8bf”

   Matlab Operation 23.5 - from the file “ChannelPort.8bf”

   Maximum 23.5 - from the file “statistics.8ba”

   Mean 23.5 - from the file “statistics.8ba”

   Measurement Core 23.5 - from the file “MeasurementCore.8me”

   Median 23.5 - from the file “statistics.8ba”

   Mezzotint 23.5 - from the file “Standard MultiPlugin.8bf”

   Minimum 23.5 - from the file “statistics.8ba”

   MMXCore Routines 23.5 - from the file “MMXCore.8bx”

   Mosaic Tiles 23.5 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 23.5 - from the file “MultiProcessor Support.8bx”

   Neon Glow 23.5 - from the file “Filter Gallery.8bf”

   Note Paper 23.5 - from the file “Filter Gallery.8bf”

   NTSC Colors 23.5 - from the file “NTSC Colors.8bf”

   Ocean Ripple 23.5 - from the file “Filter Gallery.8bf”

   OpenEXR 23.5 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 23.5 - from the file “Filter Gallery.8bf”

   Palette Knife 23.5 - from the file “Filter Gallery.8bf”

   Patchwork 23.5 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 23.5 - from the file “Standard MultiPlugin.8bf”

   PCX 23.5 - from the file “PCX.8bi”

   Photocopy 23.5 - from the file “Filter Gallery.8bf”

   Picture Package Filter 23.5 - from the file “ChannelPort.8bf”

   Pinch 23.5 - from the file “Standard MultiPlugin.8bf”

   Pixar 23.5 - from the file “Pixar.8bi”

   Plaster 23.5 - from the file “Filter Gallery.8bf”

   Plastic Wrap 23.5 - from the file “Filter Gallery.8bf”

   Pointillize 23.5 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 23.5 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 23.5 - from the file “PBM.8bi”

   Poster Edges 23.5 - from the file “Filter Gallery.8bf”

   PRC 23.5 - from the file “U3D.8bi”

   Radial Blur 23.5 - from the file “Standard MultiPlugin.8bf”

   Radiance 23.5 - from the file “Radiance.8bi”

   Range 23.5 - from the file “statistics.8ba”

   Render Color Lookup Grid 23.5 - from the file “Export3DLUT.8be”

   Reticulation 23.5 - from the file “Filter Gallery.8bf”

   Ripple 23.5 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 23.5 - from the file “Filter Gallery.8bf”

   Save for Web 23.5 - from the file “Save for Web.8be”

   ScriptingSupport 23.5 - from the file “ScriptingSupport.8li”

   Shear 23.5 - from the file “Standard MultiPlugin.8bf”

   Skewness 23.5 - from the file “statistics.8ba”

   Smart Blur 23.5 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 23.5 - from the file “Filter Gallery.8bf”

   Solarize 23.5 - from the file “Solarize.8bf”

   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”

   Spatter 23.5 - from the file “Filter Gallery.8bf”

   Spherize 23.5 - from the file “Standard MultiPlugin.8bf”

   Sponge 23.5 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 23.5 - from the file “Filter Gallery.8bf”

   Stained Glass 23.5 - from the file “Filter Gallery.8bf”

   Stamp 23.5 - from the file “Filter Gallery.8bf”

   Standard Deviation 23.5 - from the file “statistics.8ba”

   Substance Filter NO VERSION - from the file “MaterialFilter.8bf”

   Sumi-e 23.5 - from the file “Filter Gallery.8bf”

   Summation 23.5 - from the file “statistics.8ba”

   Targa 23.5 - from the file “Standard MultiPlugin.8bf”

   Texturizer 23.5 - from the file “Filter Gallery.8bf”

   Tiles 23.5 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 23.5 - from the file “Filter Gallery.8bf”

   Twirl 23.5 - from the file “Standard MultiPlugin.8bf”

   U3D 23.5 - from the file “U3D.8bi”

   Underpainting 23.5 - from the file “Filter Gallery.8bf”

   Vanishing Point 23.5 - from the file “VanishingPoint.8bf”

   Variance 23.5 - from the file “statistics.8ba”

   Water Paper 23.5 - from the file “Filter Gallery.8bf”

   Watercolor 23.5 - from the file “Filter Gallery.8bf”

   Wave 23.5 - from the file “Standard MultiPlugin.8bf”

   WebP 0.5 - from the file “WebP.8bi”

   WIA Support 23.5 - from the file “WIASupport.8li”

   Wind 23.5 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 23.5 - from the file “WBMP.8bi”

   ZigZag 23.5 - from the file “Standard MultiPlugin.8bf”

 

Optional and third party plugins: NONE

 

 

Duplicate and Disabled plugins: NONE

 

 

Plugins that failed to load: NONE

 

Unified Extensibility Platform - Extensions:

 

   Home Screen (Loaded) 5.11.1.8 - from the file "Required Folder"

   CDO: 1.124.2

        CmdN: 1.11.2

        CDP: 1.148.2

        Projects: 1.3.12

      Loaded at: 131 ms - launch time impact: 0 ms

   Content Credentials (Loading) 0.31.6.0 - from the file "Required Folder"

      Loaded at: 7610 ms - launch time impact: 0 ms

   ccx-timeline (Prepared) 3.0.3.0 - from the file "Required Folder"

   CCX Commenting UXP Webview (Loading) 23.6.0.0 - from the file "Required Folder"

      Loaded at: 7610 ms - launch time impact: 0 ms

   CCX Sharesheet UXP (Prepared) 23.12.0.0 - from the file "Required Folder"

   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

      Loaded at: 135 ms - launch time impact: 0 ms

   Share Panel (Loaded) 1.0.3.0 - from the file "Required Folder"

      Loaded at: 138 ms - launch time impact: 0 ms

   CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"

   CAPTURE: 2.0.41  STOCK: 4.1.0

   Neural Filters (Prepared) 1.13.3.0 - from the file "Required Folder"

   Photoshop UXP Export-As (Prepared) 5.8.13.0 - from the file "Required Folder"

   Photoshop In App Messaging (Loading) 2.7.5.0 - from the file "Required Folder"

      Loaded at: 7611 ms - launch time impact: 0 ms

   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

   IC popup message (Loaded) 1.0.0.0

      Loaded at: 6866 ms - launch time impact: 0 ms

   Multilayer Protection (Loaded) 1.0.0.0

      Loaded at: 6867 ms - launch time impact: 0 ms

   Discover Panel (Loading) 2.9.0.29 - from the file "Required Folder"

      Loaded at: 7613 ms - launch time impact: 0 ms

 

Extensions:

 

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”

   com.adobe.capture.extension  2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”

   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”

   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

 

Installed TWAIN devices: NONE

 
Participant
May 30, 2023

Hi.

I have the same problem. Could you solve it?