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Christopher23738239ijke
Participant
October 26, 2023
Question

Blank Black Box when trying to Save, or Save As

  • October 26, 2023
  • 1 reply
  • 4557 views

This bug was in Photoshop 24.2 but in the never version of 25.1 I'm getting it again; when I try to save a new document. The dialog box is blank, there is no save to computer button at the bottom left. Also in preferences it seems there is no longer an option to set File Handling to default to the hard drive. 

    1 reply

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    October 26, 2023

    @Christopher23738239ijke I didn't have the issue in version 24.xx and not having the issue with version 25.1 on both Windows 10 and 11, the default file location option is still there also.

    Have you tried manually resetting your Photoshop preferences
    https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
    Remember to backup your settings before doing the preference reset
    https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

    Have you run a system file checker on your PC to check for corrupt Windows files

    https://support.microsoft.com/en-gb/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

      gregp53347583
      gregp53347583
      Known Participant
      August 13, 2024

      I too am having this issue, but my preferences do not include the "Default File Location" option. 
      The only workaround I've found for this is to convert the entire file to a smart object then convert that to linked. But unfortunately this takes so much time with large, complex files.

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