Skip to main content
H
Hayden Restrepo
Participant
November 27, 2024
Question

Bloqueo

  • November 27, 2024
  • 3 replies
  • 207 views

Actualice a la ultima versión y al intentar abrir archivos raw el programa se bloquea, reinstale y el problema persiste....

This topic has been closed for replies.

3 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
December 9, 2024

Sorry for the delay; RAW files are handled through Camera Raw. 

In Photoshop, before opening any files, press and hold the CTRL + ALT key, go to Edit > Preferences > Camera Raw Preferences, and select 'Yes' when prompted to reset Camera Raw preferences.

Let me know if the issue exists. Thanks!

Sameer K

H
Hayden RestrepoAuthor
Participant
November 28, 2024

No puedo acudir a la ayuda x que simplemente se bloquea y me toca forzar el
cierre del programa, ya lo desinstalé e instalé desde cero y el problema
persiste

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
November 27, 2024

Hey, @Hayden Restrepo. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

 

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

 

Where are the original files stored, on an internal or external drive? As a first step, before opening any image, go to Edit > Preferences > Camera Raw Preferences > File Handling > Under JPEG & TIFF, set to Disable JPEG Support & Disable TIFF Support to skip invoking Camera Raw when you open any files. 

 

Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

    H
    Hayden RestrepoAuthor
    Participant
    November 28, 2024

    No puedo acudir a la ayuda x que simplemente se bloquea y me toca forzar el
    cierre del programa, ya lo desinstalé e instalé desde cero y el problema
    persiste Grabaci


    Grabación de pantalla 2024-11-27 190844.mp4
    <>

    --
    Cordialmente,

     
     

     

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices