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G
goffemannen
Participating Frequently
April 16, 2019
Question

Blue screen everytime i open a file i Photoshop.

  • April 16, 2019
  • 2 replies
  • 2198 views

From today Photoshop started to give me constant blue screens when I open a file in it. Dosen't matter what kind it is.

I've tried rolling back from the 2019 version to 2018 version with no luck. Installed newest drivers on the GPU no luck either.

9920x

MSI X299 SLI PLUS

980ti

Corsair 64GB (4x16GB) DDR4 2666MHz CL16

Samsung 970 EVO PLUS SSD

Windows 10

Built this PC in december. Everything new except the GPU.

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    2 replies

    T
    Test Screen Name
    Legend
    April 16, 2019

    Not surprising that a crash happens only with one app. It still CAN'T be the app, because that's Microsoft's promise, but it's what the app asks the system, the drivers and the hardware to do: one of them goes wrong.

    If Photoshop 2018 is also showing the same problem something else changed. Windows 10 is updating constantly, so something is always changing.  And it's also possible that you have a hardware fault. What is the blue screen message?

    G
    goffemannenAuthor
    Participating Frequently
    April 16, 2019

    The blue screen message is.

    WHEA_UNCORRECTABLE_ERROR

    T
    Test Screen Name
    Legend
    April 16, 2019

    So the PC actually dies, with a blue screen of death?

    Since an app CANNOT do that, you need to look at

    * hardware

    * drivers

    * system

    My first port of call would be GPU drivers. I see you've tried the latest, so try an older one. Try to work out what changed at the point of failure

    G
    goffemannenAuthor
    Participating Frequently
    April 16, 2019

    I think it started when I installed the 2019 version of Photoshop. But I haven't changed anything else when it started to crash.

    And it's only in photoshop it happens. I tried Premiere pro and that worked fine.

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    April 16, 2019

    Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

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