Inspiring

Question

Brush (Healing Tools) Lagging After Update?

Forum|Forum|7 years ago
October 15, 2018
14 replies
16371 views

Is anyone else experiencing brush lags in Ps after the update? Most specifically when using a tablet? I'm using the XP-Pen Star 05 but the tablet isn't the problem here, as it work everywhere and on everything else.

This topic has been closed for replies.

S

salihdalay

Participant

This frustrating healing brush behavior has been bugging me for years on different machines. Turning off rulers and setting the "cache tile size" to 1024K (cache level 4) fixed it for me for now. Currently the cursor is painting fluently without lag. Also I am not on a tablet but working with mouse. I had similar problems with an Intuos Pro but they were fixed through the Wacom app. When I turn on rulers the lag returns. Less than before the Cache Level change but still noticeable. Also I have LR open aswell. When I open Indesign with a large document all hell breaks loose.

PS: The rulers still affecting painting behavior in PS 23.2.1 is hilarious to me. This will be a great story at the next Adobe Anonymous meeting 😄

pabloc40625356

Participant

Nothing is working for the 2019 Lagging. I'm on iMac Pro 10 core 64GB Ram 16GB V-Ram, Mojave freshly installed OS... and still lagging... (maybe my system is too slow??? ...

I had to Revert to 2018 for healing and brushes... Until Adobe doesn't get real and solve this problem I will stick to 2018

GET REAL PHOTOSHOP TEAM!!!

hannesh14829204

Participant

Hi, I`m Retoucher have the same Problems with healing and stamp tool only with tablet Intuos Pro L (new)

I work on Mojave

these is my hardware:

iMac (Retina 5K, 27-inch, 2017)

4,2 GHz Intel Core i7

64 GB 2400 MHz DDR4

Radeon Pro 580 8 GB

So and know exactly tell me how to solve this problem cuz I`m kind of angry, 15 years of using PS and wacom always worked. My work needs that!!!! Usually I retouch fast and now every second brush is from the Pickpoint to the Stamppoint through the hole picture. Its lagging but why which system doesn`t work properly Adobe PS or the Wacom drivers. Pls inform me what I have to do that this issues disappear. Cuz I read all storys here about this but finally there is not really a solution what a User has to do, or do we all wait for an update?

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ThizIzLiz

Participant

I am experiencing severe tool lag on a brand new Apple 2018 MacBook Pro specifically designed with Photograohy and Video in mind. I use a mouse, not tablet. My clone tool and healing tool is crawling along with spinning wheel so I can’t even see what I’m doing. This is ridiculous. Adobe this is a product problem. We shouldn’t have to turn things on or off. Never in all my years of using Photoshop have I had usage problems until you decided to make us use a cloud based subscription. Having written that, I need a resolution, now. This is totally screwing up my work flow and deadlines. FYI, I stopped using Photoshop CC 2019 and switched to Photoshop CC 2018. Same problems only worse.

A

Anonymous

Hi

I assume you are on Mojave OS, people are experiencing a lot of issues with Photoshop and Mojave, take a look here

Known issues - Running Photoshop CC on macOS 10.14 Mojave

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ThizIzLiz

Participant

I am. There was no warning not to update my software or what order to do it in before I upgraded. I don’t know which I installed first. A distinct notice about this requirement sent by Adobe would have been appreciated.

JuanNavedo2080Author

Inspiring

Seems like the recent Photoshop update has fixed this heal tool (healing and spot healing) lag issue for me. Haven't had an issue since the update.

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liann4887

Known Participant

I have the same issue. Today I updated photoshop, said it was a fix to the latest cc2019 update, and I had been having issues so I did it. Now my pen lags or freezes on the source click when using the healing tool. Im also a professional retoucher and this has killed my whole morning. ive uninstalled and reinstalled the wacom tablet driver, gone backwards in the photoshop cc versions, restarted EVERYTHING and have tried the options presented above. nothing is working and I need to get stuff done. I feel like adobe and wacom have never communicated effectively, I've always had problems. please help.....

system

MacOSX 10.14

Photoshop CC 20.0.0

latest wacom tablet software

chad.rolfs

Community Manager

Just to be clear, you updated to 20.0.1 or 20.0.0? There should be a fix in 20.0.1.

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liann4887

Known Participant

I updated to 20.0.1, and thats when the issue started. So I backed up to the previous version, 20.0.0, and the problem didnt go away. Not sure what happened or why. also backed up to a previous version of the tablet software just in case and that didnt work either. they put out an update today actually, and ive tried them all.

JuanNavedo2080Author

Inspiring

Further Update

I have uninstalled and re-installed Photoshop and even that doesn't help, so this HAS to be something that must be taken care of with a patch update because like I said, this is ONLY affecting tablet users. I have reverted back to using a mouse for my retouching projects and it just simply not as nearly precise as a tablet.

So here is hoping for a quick and simple fix.

JuanNavedo2080Author

Inspiring

Yeah I spoke too soon. The problem is back. Its NOT the "Enabled Preserve Details 2.0 Upscale" option. I'm out of ideas. And yes, I too am using a tablet and from what I'm reading, it ONLY affects tablet users.

Adam Jerugim

Community Manager

Do you have any other applications running at the same time as PS when the brush tools slow down? You can check activity monitor to see if there are any other processes running on the machine using resources.

JuanNavedo2080Author

Inspiring

Ok so this is what I did:

My workflow consist of Lr > Ps > Lr. Normally I send three photos over from Lr to Ps to work on at the same time. So I reduced that to just one photo and that wasn't the problem.

Normally I would keep Lr opened in the BG while I work. So I closed Lr and only worked in Ps and that wasn't the problem.

Then I tried a combination of both those methods and that wasn't the problem.

Here is what I saw as a problem; When I used the Healing tools, in the Activity Monitor, while all other applications were closed, Photoshop and only Photoshop was taking a lot of resources getting it done. A hell of a lot more than it should. It jumped to 200.xx+ on the CPU %.

So now I'm convinced that the problem is Photoshop itself.

UPDATE

Remember when I said that it wasn't giving me problems at any zoom level under 50%? Well now it is! What ever usefulness Photoshop had left is now gone.

Tatkin

Participating Frequently

by the way stamp and smudge tools are lagging too. Is there any way to solve this problem? I can't work!

chad.rolfs

Community Manager

Hi Tasha, What OS and hardware you're using?

Tatkin

Participating Frequently

Hi Chad!
It's Win10, core i7-8700, 64 RAM, NVIDIA GeForce GTX 1050Ti
Cache levels are at 8

Tatkin

Participating Frequently

the same with me, though turning off Preserve Details doesn't work for me. Healing brush is lagging and it's very annoying and it doesn't give me an opportunity to work (I'm a retoucher and it's one of the most frequently used tools in my routines)

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