Participant

Answered

Bug

Forum|Forum|2 years ago
November 8, 2023
4 replies
500 views

When I close the error report it closes photoshop!!!

Windows

This topic has been closed for replies.

Correct answer Kevin Stohlmeyer

@roybent your computer does not meet minimum system requirements to run Photoshop.

Besides your graphics card (not DirectX12 compatible, not enough VRAM, 400 ops/sec speed), your Optiplex only has 4 GB RAM (8 is required).

You can't run any recent versions of Photoshop CC on this old of a machine.

https://helpx.adobe.com/photoshop/system-requirements.html

Kevin Stohlmeyer

Community Expert

Hi @roybent when your PS crashes and the error report comes up it will close after you send. You need to give us more details about what is occurring in order to better assist you.

R

roybentAuthor

Participant

Hi Kevin , please see reply to Dave and Marek, Many thanks, Roy

MarekMularczyk

Community Expert

Have you tried resetting Photoshop preferences? Or restarting Photoshop or your computer?

Adobe Community ExpertAdobe Certified Professional

MarekMularczyk

Community Expert

What error are you getting? What does it say?

Does it happen at certain moment when you're working in Photoshop?

Adobe Community ExpertAdobe Certified Professional

R

roybentAuthor

Participant

Hello Marek, please see reply to Dave, Roy

davescm

Community Expert

You are going to have to give us more than that if you want help.

What version of Photoshop and what operating system are you using?

What are you doing when you get an error?

What exactly is the error message?

Dave

R

roybentAuthor

Participant

Hello Dave. My system is windows 10 on a Dell optiplex 3020. GPU Intel (R) HD graphics 4600. I can't open adobe raw anymore. (Requires GPU acceleration) all drivers up to date. I sent a report to Adobe, they sent a pop up - 'Adobe has found a solution or workaround for the recent error' trie to follow advice - no good. Closing the pop up closes photoshop. Do I need a new GPU or windows 11 or both?. It's the latest photoshop.

Kevin Stohlmeyer

Correct answer

Community Expert

@roybent your computer does not meet minimum system requirements to run Photoshop.

Besides your graphics card (not DirectX12 compatible, not enough VRAM, 400 ops/sec speed), your Optiplex only has 4 GB RAM (8 is required).

You can't run any recent versions of Photoshop CC on this old of a machine.

https://helpx.adobe.com/photoshop/system-requirements.html

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