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Error message: Could not initilize Photoshop because of unexpected end-of-file was encountered.

Any suggestions? Have uninstalled and reinstalled application.

Windows

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D FosseCorrect answer

Community Expert

OK: Uninstall and reinstall again, and this time check the option to delete all preferences. Go into the user account and delete the whole Photoshop folder there to be sure (C > Users > your name > AppData > Roaming)

Worst case, you may need to run the CC cleaner tool to remove every trace of the old install. But maybe that's not necessary.

Unexpected end of file is a corrupt file. The question is where and which one.

When Photoshop starts, it loads in two parts. There's the read-only program files, and then there's the current app configuration which is stored in your user account in the preferences folder. Deleting this returns the application to clean out-o-the-box factory state.

Andrew GuerinAuthor

Participant

This error message arose when opening the application. On the latest versions of OS and Photoshop.

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D Fosse

Correct answer

Community Expert

OK: Uninstall and reinstall again, and this time check the option to delete all preferences. Go into the user account and delete the whole Photoshop folder there to be sure (C > Users > your name > AppData > Roaming)

Worst case, you may need to run the CC cleaner tool to remove every trace of the old install. But maybe that's not necessary.

Unexpected end of file is a corrupt file. The question is where and which one.

When Photoshop starts, it loads in two parts. There's the read-only program files, and then there's the current app configuration which is stored in your user account in the preferences folder. Deleting this returns the application to clean out-o-the-box factory state.

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D Fosse

Community Expert

You didn't answer Derek's question: are you trying to open a file, or are you just opening the application when you get this message?

This message normally means a file is corrupt. If it's a corrupt file, that's always caused by failing hardware.

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Derek Cross

Community Expert

Which version of Photoshop and OS?

How much RAM and spare hard disk capacity do you have?

Does this happen when you try and open an image and if so just this one image or any image?

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Andrew GuerinAuthor

Participant

Thank you. Yes RAM and c drive capacity may be the issue and so will free up space.

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