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StefanHansson
StefanHansson
Participating Frequently
August 20, 2020
Question

BUG - Dual brush bug 21.2.2

  • August 20, 2020
  • 3 replies
  • 2129 views

Since updating to 21.2.2 my brushes has stopped working as expected.. 

It has something to do with dual brushes.  Take a look at the video attached. When scaling up and down the brush a lot, the brush gets more and more screwed up over time due to some issue with dual brushes. 

 

https://drive.google.com/file/d/1SahfW0_Uax4KPF_yrMkdk2ebegZecror/view

 

To be quite frank, this is ridiculous..  This just shouldnt happen in a software like this. Dont you guys understand that people use your software to make a living. I cannot spend half a day trying to figure out all the new bugs you push into your software.. 

You just really need to pull it together and not create [removed] new bugs with every single update. This is really just unbearable.

 

/S

 

[inappropriate language removed by moderator]

 

 

    This topic has been closed for replies.

    3 replies

    K
    Kerstin5C64
    Participant
    October 15, 2020

    Hi @PECourtejoie and @JJMack ,

     

    This problem still exists. It only appeared for me in the past week.

     

    I'm using:

    • windows 10
    • windows ink
    • PSCC version 21.2.4
    • wacom intuos pro

     

    The problem occurs only with brushes that have dual brush settings. It seems that one brush resizes at a different rate to the other. It doesn't matter what kind of shortcut or manual adjusting of the brush size I use, the same thing happens.

    The key seems to be that the problem only occurs if I go below a certain pixel size. I can see it start to happen at 43 pixels (shown in red). You can see in number 5 that the texture on the brush even distorts resolution at larger-than-default sizes. This does not usually happen.

     

    Also important to note that this is a custom brush. I tested the "KYLE Ultimate Charcoal Pencil" and "KYLE Ultimate Pastel Palooza" brushes, which have the dual brush feature, and so far I cannot replicate the problem with this brush.

     

    1 and 2 are me using my mouse. The rest are using my stylus and tablet.


    I have tried:

    • windows ink on
    • windows ink off
    • reverting back to an older PS verison
    • reinstalling PS
    • restarting my PC many times

     

    This is preventing me from being able to work. Any help is greatly appreciated. Let me know if there's any other info you need to help solve this.

     

    Thank you.

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      October 15, 2020

      Kerstin, the best is to post this information (excellent to have found a treshold) on the feedback site, not sure if you could ZIP the brush, or provide it to the team if needed, so that they can test, reproduce and troubleshoot to find the solution.

       

       https://feedback.photoshop.com

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      August 22, 2020

      "Dont you guys understand that people use your software to make a living. I cannot spend half a day trying to figure out all the new bugs you push into your software.."

       

      Please understand that this forum is answered by volunteer users. We do not work for Adobe.

       

      I have tried but cannot replicate that issue here with a variety of brushes using the Dual Brush function. Can you replicate it with a standard (or Kyle brush) that we can use to test ?

      In addition please give some system details (Help System Info - press Copy and then paste here.

       

      Dave

       

      Dave

       

       

        P
        Phyphia
        Participant
        September 23, 2020

        I have had the exact same issue rendering almost all my most used brushes obsolete - the Dual Brush option makes it so that brushes that are too small or too big have an issue where one texture enlarges while the other becomes tiny. When I enlarge certain brushes they become 1 pixel wide.

        This issue has been going on for ages now and I cannot work properly. I've tried everything and it's really frustrating.

        Some brushes without dual brush textures work ok. I'm just using the basic brushes now (how sad for a software I pay so much for) It's been over a month of this issue pretty sure...

          P
          Phyphia
          Participant
          September 23, 2020

          Nevermind it started to happen with the basic brushes too! 😞

          JJMack
          Community Expert
          JJMackCommunity Expert
          Community Expert
          August 20, 2020

          It hard to tell if you have a problem of not in that video there is audio narration in the video and the brush tool seems to be working quite well.  There is no way of knowing what you brush tip should be like.  Do you  see any difference in operation using a mouse compared to using a Pen besides pen feature like tilt and pressure are your problems related to Windows INK application Interface? Does the brush tip adjust better when you use a mouse interface, keyboard shortcuts, pen.  Or it dose not matter the brush engine is just messed up in Photoshop version 21.2.2.

          JJMack
          StefanHansson
          StefanHanssonAuthor
          Participating Frequently
          August 20, 2020

          https://drive.google.com/file/d/1WGrXO4OfgqDfU9PB_xBZRVsLiKqg8mRf/view

           

          Here is a video of me using the exact same brush in PS 21.2.1. I downgraded a version to avoid this problem. This is how it should work. Basically the brush has soft edges, and it should keep its soft edges even though I would change size of the brush.  It works as intended in 21.2.1..  

           

          Here is the old video from ps 21.2.2 : https://drive.google.com/file/d/1SahfW0_Uax4KPF_yrMkdk2ebegZecror/view

           

          If you look at the brush preview you see there is an issue when I change the size over time. looks like the dual brushes becomes off sync somehow. 

            N
            nananana0D45
            Participant
            August 22, 2020

            I have the very same problem. The dual brush tip is resizing wrong after I updated photoshop. Its so frustrating...

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