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Bug using the crop tool

Forum|Forum|2 days ago
October 3, 2026
7 replies
42 views

I have tried to report this as a bug but the page is not working.

Bug using the crop tool - If you reduce the size of a crop whilst the fill is set on "content-aware fill" PS shows a program error and the CA progress message appears on the screen.

A restart of PS is required to clear the error message

V27.10.0

Windows 11

Correct answer ambitious_Odysseycff5

Until Adobe fixes this, a workaround that avoids the restart: switch the crop tool's fill option from Content-Aware to Transparent before shrinking the crop, then fill the empty area manually afterward if you need it. For the blank report page, privacy or script-blocking extensions are often the culprit even when the ad blocker is off, so disabling those for the Adobe site may help too.

A

ambitious_Odysseycff5Correct answer

Participant

Until Adobe fixes this, a workaround that avoids the restart: switch the crop tool's fill option from Content-Aware to Transparent before shrinking the crop, then fill the empty area manually afterward if you need it. For the blank report page, privacy or script-blocking extensions are often the culprit even when the ad blocker is off, so disabling those for the Adobe site may help too.

paulw12912733Author

Known Participant

Thanks

I am doing that but keep forgetting every now and again :-(

Paul

CORCTON34033231

Community Expert

Hi Paul! Happy to walk you through it 🙂

At the top of this Photoshop board you'll see tabs — click Bug reports, then the Report a bug button. That opens the official bug form (this thread here is the Questions tab, so it doesn't count as a bug report).

About the blank page after you click Continue: that step usually just needs the browser to behave — try submitting in a private/incognito window or a different browser, with any ad blocker turned off, and make sure you're signed in with your Adobe ID first. If it still shows a blank page after a couple of tries, post back here and let me know which browser you're using.

One more tip: that "similar items" screen is worth a look before you submit — if your crop bug is already listed there, you can vote and comment on it instead of filing a new one.

CORCTON34033231

Community Expert

Hi Paul! This does look like a genuine bug — and I can see other users reporting the same content-aware crop problem on version 27.10, so it's worth logging properly.

Bug reports belong in the Bug reports tab of this Photoshop board (link at the top of the page) — that's where Adobe's engineers track them. It includes a template asking for your version and OS, which you already have: 27.10.0 / Windows 11. Please repost it there with a screenshot or short screen recording of the error if you can; that helps a lot with bug triage.

If the reporting page glitched for you earlier, try again from the Bug reports tab — it worked fine just now on my end.

paulw12912733Author

Known Participant

Hi

Thanks.

I have tried 4 times to report via the “report bug” page on the site. It allows me to input the details and searches for similar items. When i choose the option to continue it goes to a page with adobe headers and footers but no content in the details section.

How do i report a bug on the bug report page :-) ?

Paul

CORCTON34033231

Community Expert

Hi Paul — I just tested the Report a bug page myself and it loads fine, so this should work for you too:

1. On the Photoshop board (community.adobe.com/p/photoshop), click "Create a post" at the top, then choose "Report a bug".

2. Describe the issue briefly and click Next — the form should advance to the details screen (title, OS, version) where you finish and submit.

If the page still goes blank after clicking Next, that's almost certainly the browser: try a private/Incognito window, temporarily disable ad-blockers or extensions, clear cache and cookies — or try a different browser (Chrome, Edge or Firefox). Also double-check you're signed in with your Adobe ID.

Hope that gets your crop bug filed! 🙂

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